Sorry to hear the negative comments about the Jewel. It's been awhile since I've sailed on her, but she was my favorite Radiance Class Ship. I was on the Radiance of the Seas in October and the food was awesome. I guess you never know how things are from ship to ship. There is no excuse for bad food and service for any ship on any cruise line. I would send a letter to the Miami office and let them know your experience.