My wife had sent a letter to HAL with the above complaint. She did not ask for anything, just stated a few facts.
We got a call from them a couple of weeks ago. Chris wanted to go over a few items, and check them out. In the letter and talking to him we told it did not ruin the cruise, but it did not make it a cruise to remember.
Today we got a letter from them, We are getting $200.00 on board credit, and a two cat upgrade.
I think that is a very nice offer.