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Old 08-03-2007, 01:14 PM
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gdjoslin gdjoslin is offline
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Join Date: Dec 2006
Location: Near Yosemite, California
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My wife had sent a letter to HAL with the above complaint. She did not ask for anything, just stated a few facts.

We got a call from them a couple of weeks ago. Chris wanted to go over a few items, and check them out. In the letter and talking to him we told it did not ruin the cruise, but it did not make it a cruise to remember.

Today we got a letter from them, We are getting $200.00 on board credit, and a two cat upgrade.
I think that is a very nice offer.
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Gary
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