how can a travel site give you better offer than the company directly??
why they can't upgrade you if they want to?
They are the company no?
that's escapes my logic but who knows...
Cas, They are probably offering the "Endless Summer" promotion that has upgrades this coming week. It is applicable on new bookings only and has blackout dates, and a ton of restrictions. They are usually a little flexible on the new booking part for people this far out of penalty.
Did you have a PVP, or did you call General Reservations?