You know, we get these reports back from every passenger that sails after they return. I had my own system of evaluating the comments recieved (and the little boxes checked, below/met/exceded expectations on various aspects of the agent/company and cruiseline/cruise) on ships and staff. All this time I thought the system was pretty accurate. Turns out it's rubbish. Coming here I get good reports on ships I'd written off as old tubs from people I know shoot me straight.
Time for a new system! Thanks for the insight, I'm going to be more skeptical of what I get from the masses of the general public from here forward.