Luggage is removed from the ship by color code which corresponds to your cabin/deck name on the ship.
Verandah was orange last week and our luggage was off-loaded and placed in the baggage area for pick-up. It appeared that this system was working well until we arrived in the baggage claim area. It was there that we were met with what one described as 'organized chaos'!
In other words..everybody that had been called prior to us was stumbling around trying to locate their bags..
Certainly a system snafu on that day!! Trying to find the end of the line to clear Customs only exacerbated an already screwed-up mess.
Carnival needs to take a real look at how they get the luggage off the ship in the future (at least in Miami).
Jus' my opinion...
..Hope that helps.