hepcap13 do any of your family members have a cabin that sleeps more than they are booked for? For instance we are booked on a Nov cruise and my son and niece are sharing a room that sleeps 3 so they could actually add one more person to their cabin. The only problem though if the ship is sold out it may have reached its people capacity and though there may be extra beds they cannot fill them. I found this out when we were booked on the Glory. Something to do with Coast Guard rules. I do agree though I would go higher up the chain of command but do speak to your family to see if their cabins hold more than they are booked for. On our last cruise my husband and I were also put in a 3 person cabin. I hope you are able to sail with your family. You will have a great time!