I'm missing something here. Richard sent a PM to Jai. No names were exchanged in the public forum so how can that be against the rules?
Jai did not ask for a name of a person for booking her cruise. It was solicited to her. It is against the Forum Rules period.
It is not up for debate, and I don't want to see another public post questioning any staff member's actions on this forum. If someone has a question, ask it in private, and we'll be glad to explain it.
Now carry on with the topic please.