Thread: Lost Luggage
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Old 01-24-2008, 08:06 PM
familycruisin familycruisin is offline
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Join Date: Jan 2008
Posts: 5
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So sorry to hear about your luggage. I do hope you find the missing piece. But I wouldn't count on PRINCESS to help out too much. Their customer/ guest relations is not very good. I don't know why PRINCESS would tell you to wait 5 days before filing a claim????? It appears that they lost the piece and are just hoping that it shows up someplace. They don't want to actually "do" something now because that would require that someone at their offices actually do something to assist. If it was outside your room when you went to bed and not at the port when you arrived, chances are it is still on the boat somewhere. I hope PRINCESS finds it for you soon. It must be a helpless feeling knowing that no one at the cruiseline will assist you. Best of luck.