Well, I hope it's true, because it makes for a great story. I still do believe him (mostly because I know how well the cruise lines treat him), but there is the possibility that he made parts of it up.
Also, and only because this recently came up, these people are older than I am (late 40's? early 50's? plenty of time to rack up tons of cruise brownie points). Not sure if that makes the story more believable, but if anyone was under the impression that they were also in their 20's, I don't blame you for being skeptical.
I would also like to know what the "incident" was - it must have been something pretty serious.
Or, more likely, the head of security did it as a favor, thinking that our friends would really appreciate the gesture and see it as excellent service, as opposed to them actually being in some sort of danger.
RCCL - Adventure OTS (Honeymoon!)
CCL - Carnival Miracle
RCCL - Enchantment OTS