View Single Post
  #5 (permalink)  
Old 04-05-2007, 04:15 PM
susanmaz's Avatar
susanmaz susanmaz is offline
Join Date: Jun 2004
Location: Southern Arizona
Posts: 741
As I noted in another posting somewhere, per the Purser's office on the Zuiderdam, any gratuities over and above that already on the shipboard account, is still to be added to the "gratuity pot" for all staff. If you really want to help your staff, a note or letter of praise is greatly appreciated. Staff seemed to be extra alert and sensitive to any seeming mis-steps or problems, with some commenting as to repercusions on poor or bad service. Next cruise, we will be sure to hand our cash directly to the person we want to have it - and let him and/or her know how much we appreciate their hard work (especially on HAL - they have to have the hardest working staff at sea!)