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Old 01-24-2008, 08:26 PM
familycruisin familycruisin is offline
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Join Date: Jan 2008
Posts: 5
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I think you are missing the most important point and that is one of BASIC COURTESY. When you are spending thousands of dollars on a vacation, ANY request that you make as a customer deserves a response. That is called "customer service", or you could call it simple "decency". We have found Princess Cruises to have the worst customer service of any of the cruise lines. They are rude and arrogant as veterancruiser39 has discovered. A letter, phone call, fax or email to the customer would have at least addressed his/ her request no matter how unreasonable some may think it was. PRINCESS IS BAD, VERY BAD!