Thanks for all the info Dave and Penny. Norton drives me nuts with all the pop ups to allow this or that. Vista was telling me I didn't have a firewall turned on, come to find out I did. Norton decided to turn off the Vista firewall and use theirs. I will probably have to "play hell" getting this mess uninstalled.
Dave, does your new Dell Netbook have a RJ-11 modem jack? I was thinking it may be a great way of introducing my Mom to computers without too much complication. All she needs is something for email and to look up recipes. She doesn't know anything about computers and seems afraid to try.