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Old 05-25-2009, 11:07 PM
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Join Date: May 2009
Location: United Kingdom
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Costa Cruises, Costa Allegra - well where do i start?
Firstly when we got to our room (box)I have been married for 23 years and still like to cuddle up to my wife not sleep in single bed so i made my 1st visit to customer services and requsted a double room to be told the ship was full,so i asked for the beds to be put together only to be told this could not be done but after speaking to the english rep 3 days later the beds were put together and the table which was in betweeen the bed left in front making the room even smaller, back to the desk, Please can you put the cabinet by the side of the beds(sorry sir we can not move it) so me and the wife did it ourself and re-connected the electrics, back to the first day time to have a drink 5 for a bottle of becks oh well if that the price so be it(1st drink bill 15% sevice carged added) thats now 5.75 for a bottle. back to room for a clean up, turn tap on (omg)the water was BROWN wife in shower getting dirtier with brown water coming out of the shower, water stops, oh well back to service desk, GOOD NEWS wife looks at the today paper theres a happy hour in the bar buy one ger one free, the bar packed order drinks 15 mins later we get drinks.ok by now you get the picture but let me list below why you sould not do this cruise
1. the ship is smelly
2. the rooms are to small
3. the entaintment is so bad at night the day entaintment well if you have the brains of a donkey then you`d enjoy it
4.well i like a good drink and when i got home i had one the prices are as stated 5 plus a bottle 2.50 a soft drink 7.50 a spirit and dont forget the service charge
5 food very poor Brekfast the same ever day White bangers runny scrambled eggs. runny cornbeef hash and allways cold, food not alivable all the time like other cruses,(if you like cakes fruit and bread then this is the cruise for you)
The trips well over priced and you will be told by the rep you need to do the trips with them because you will not be able to do them yourself for an ex-sample we spoke to a couple we saw on a day out they paid 75 euros each for a trip to a beach a river trip me and the wife did the same trip only we had longer and it cost us around 25 for the both of us.
And in ending here comes the best bit , My final bill arrives and not only do i see the 15% sevice charge added to all my drinks there the final straw 5 euros per day per person for what they call Hotel service charge that a total cost of 140 euros added to your bill and this was not advised by virgin.(letter on the way to them)
I hope you read this b4 you book but if not and your on you way
1. Use happy hour and get you bootle un-opened and keep them for the day time
2. eat when you get of the ship
3 dont book trips with them it easy to get around and you save money to have a drink or 2 day time.or pay for the HOTEL
  #2 (permalink)  
Old 05-26-2009, 07:36 AM
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Join Date: Dec 2005
Posts: 6,022
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Wiggyx- Sorry you didn't enjoy your cruise, but many of your complaints are only subjective. To insinuate anyone is a donkey that enjoyed any of the entertainment is a bit disingenuous on your part.

You mentioned you needed to write a letter to Virgin for not telling you about the service charges. Well shame on you for not doing your home work. Too often people see a "cheap" cruise offered and all they care about is the "cheap" price. It doesn't matter to them whether this cruise line is a good fit for them, or how old the ship is, they just want that "cheap" price. The Costa Allegra is one of the smallest and oldest ships in the Costa fleet. The smallest cabins on the ship are 153sq ft. I have stayed in cabins as small as 119sq ft. And while they were smaller, still were adequate. You could of opted for a 330sq ft mini suite when you booked. You've cruised before, so you should know all you had to do was ask your cabin steward to push your beds together.

The majority of the major cruise lines are charging the service charges to your on board account. Most still give you an option to remove them or adjust them. Most people don't, because they realize how hard the crew work, and that they work for tips only. Adding 15% onto the bar tab is nothing new, and all the cruise lines do that also. They've been doing it for at least 15 years. The bar was crowded during happy hour? What did you expect? As for the cost of drinks, it is right in line with other cruise lines, and also in line with land restaurant/bars. I've been to Europe twice in the past six months and paid the same if not more for beers and cokes.

The only thing legitimate in your complaint is brown water in the shower. Hopefully that was fixed.
 
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