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Old 04-23-2004, 09:20 PM
Junior Member
Join Date: Apr 2004
Posts: 1
We have a grievance with Holland America Cruise Lines based in Seattle. My husband and I were part of a volunteer organization (SeaDentist, Inc. based in Bellingham) that worked on HAL ships treating the dental needs of their crew in exchange for a "guaranteed" passenger cabin. In Dec. '03 we were to sail for 22 days during the Christmas and New year holidays. We purchased an additional cabin for our children as their Christmas present and as a twenty-fifth wedding anniversary celebration for us. The conflict arose when we boarded the ship on December 15th and the ship staff informed us the ship had oversold their rooms and the dentist was being disembarked. The bottom line is that our children were sailing to Hawaii for the holidays and our 25th anniversary and we were getting booted off the ship. Prior to leaving the ship we were informed that we would get a 100% buy back for our children's cabin. However, now they are refusing because the ship ended up sailing with two empty cabins (one being ours). Holland America treated at least 35 or more dentists in similar ways during the high travel months of Nov., Dec., and Jan. We have hired an attorney in Seattle. Holland America takes out 4 and 5 page fold-out cover ads in high end, high readership magazines (see this month's National Geographic and Gourmet magazines) boosting of their greatness and donít have the decency to provide us with a most deserved refund. We have asked only for our cabin fee of $6770, but our losses were much greater (airfare, 3 weeks out of the office, return transport home, no Christmas, no 25th anniversary celebration, Let buyer beware, their bottom line is more important than all else.
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