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  #21 (permalink)  
Old 06-11-2007, 07:13 PM
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Oh. Wow..Thanks Larry! It just happened to be a port on the itinerary. Nothing on my must see list. It is hard to get a feel for these ports until you've actually been there for sure.
  #22 (permalink)  
Old 06-11-2007, 10:25 PM
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Sorry about your having missed Costa Maya. Having been there twice and taken the Mayan tour, I agree that you didn't miss a great deal. The ruins are worth seeing. The Holiday calls there and is a very economical cruise to take.

I was in Hawaii on the Norwegian Star a few years back, and we missed calling on Maui and Kaui. That was major to us, as that is an expensive part of the world to visit. We got nothing but an extra day in Oahu. We still had a great time. The sea was certainly rough, and we watched it from an overlook in an upper lounge. It was fun watching the ship plow through the tremendous waves.
  #23 (permalink)  
Old 06-11-2007, 10:55 PM
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Waterboy271, I see after all this time and joining on St. Patricks Day..No one has given you a welcome.

Welcome to Cruise-Chat!

Roll Tide!

Welcome Aboard!

IslandCruz
  #24 (permalink)  
Old 06-12-2007, 07:30 AM
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I'm amazed at how much my post generated so much feedback, especially on Costa Maya. While most understood my point, I have to respond to TrvlPro/Neil.

Yes, I did take it personal, what did you think I would say after trying to dress me down, and lecture me? Are you an employee or invested in the cruise lines? You take such a pro-cruise line stand and proceed to lecture me. I don't want to turn this into an argument, but your comments deserve challenge.

Just because a business puts all this liability exclusions in their contract doesn't make them so righteous they can do anything to you. Even libel exclusion contracts can still be sued. You can't "sign away your rights." It's not a legal challenge I'm making, it's a common sense and reasonability challenge I'm making. If a cruise line is going to have a track record of letting down customers, even if covered in their contact, it's not going to make for good business. I think "most" people "get" this, but there's aways those who are "rules followers" and have to be led, rather than understand basic concepts in speaking out and fair play.

I don't think the cruise lines lost that much "revenue" from the shore excursions. Are you dissing the industry saying they take advantage of customers by selling shore excursions! You sound disloyal, Mr. Pro-Cruise Line!

Playing the "safety card" is old hat, and one of the most powerful 'cards' there is to play, even more so than the race card. It's equal to the "security card" our government and many companies play to create job security and control people with. But that's another topic.

The point is (and understood by most) I'm questioning the reliability of this port and it's access, as well as how the cruise lines treat paying/returning faithful customers for so casually missing a port. On a 7 day cruise, and only getting two days in shore excursion ports, that seems unattractive. What cruise lines would advertise this? You don't see them clearly stating, "if we miss a port because of waves, we'll reimburse you $25." They cover this in the fine print, TrvlPro lives by.

I just feel, and I admit I'm a newbie, that 1) this port seems like a risk and "should" be covered by an alternative port, and 2) if you miss a port, maybe something more than $25 refund and a few trivia and kareoke contests should be considered. Sorry for offending you, Neil.

Quote:
Originally posted by TrvlPro:
Too-Hip,

First, welcome to Cruise Chat. I hope you don't take the rest of my reply personally but here goes anyway. If you read the contract provided with your tickets/eDocs, and you obviously did since you cited them in the post, you know they didn't have to give you anything. The cruiselines make a great deal of revenue from the excursions at the ports and don't take lightly the decision to cancel a port of call. It happens rarely and is far more costly to the cruiseline than to you personally when it does happen. Safety is of great importance and should be. You said yourself the winds were high enough to cause whitecaps and you couldn't even see the pier. If the captin ports that ship and the seas are so rough the gangway is unstable as people exit the ship what happens? A few broken hips from elderly passengers? A few skinned knees from kiddos? Maybe a broken arm? What price would you like the passengers and cruiseline (in lawsuits) to pay to be sure you get your last port in?

Did they feed you on the missed port day? You mentioned they provided unscheduled entertainment. They also lost a great deal of revenue, should they sue God for the turn in the weather? I don't nromally side with the cruiseline on issues where I feel they've treated clients unfairly but I'm trying to see what you feel they did wrong. Is giving people money always the answer? How much is enough? Should they go into the red on a given sailing that has already become expensive for them in lost revenue and the couple thousand + people they paid $25. that they were not obligated to provide.

Chalk it up to unfortunate weather conditions and be thankful they considered your safety. Also be greatful they refunded the port fees and organized the entertainment so quickly so as not to further disappoint you on your vacation. Insurance will not pay you for the cruiseline fulfilling their contract to the letter, nor should they. Sorry for this sounding harsher than I'd like it to but the cruiseline, the insurance company, noone owes you money. Life is sometimes that way, you have your health, you didn't loose money or your home (which CAN happen with weather), you're out nothing but a port you can schedule again on a furture cruise.

Happy sailing, Neil
  #25 (permalink)  
Old 06-12-2007, 07:38 AM
 
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I am not an employee or have stock in any cruise line. I just love to cruise. But it appears to me that you have blown it all out of perspective. YOu took it personal? are u serious? the captain didnt say Ms. so and so is on board so lets not dock there and see if we make her angry. I do understand your disappointment but for goodness sake, you still had food, entertainment, a nice place to sleep, and all the fun you can handle if you would have used it. What did you want them to do? Offer a free cruise? refund all of your money? what? more money. It appears to me that you would not have been happy no matter what they did. Maybe you just cant handle unplanned things. It happens...get over it.
  #26 (permalink)  
Old 06-12-2007, 07:38 AM
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Quote:
Originally posted by IBCRUZIN':

O.K. It seems as though this particular port, Costa Maya is notorious for the bad weather and the frequency that it is "skipped" by the ships.

From what I understand Costa Maya is a cruise industry created port cut into the jungle. My guess is that when scouting out locations for a secondary Mexico port (to take the pressure off of post-hurricane ravished Cozumel), no one did a thorough weather analysis (or if they did, the inexpensiveness of this location made it too good to pass up).

I am constantly reading about ships that could not dock and almost never read about anyone who has actually been able to go ashore at Costa Maya. What gives.
Thanks, IBCRUZIN. YOU managed to get the point, and I think you're confirming my suspicions about this port. It makes sense know, conspiracy aside, that this port, indeed, was created by the cruise industry in light of Cozumel and having another western carib. port to add or option too.

I'm really suspicious of this pier. It seems immensense in length, and excessively too far from shore. Depth may be the culprit, but I question the engineering here. Even when coming in, I thought it looked fragile. What if winds came up LATER, afterwe docked? How would the ship handle this "safety" issue with everyone ashore? There's no way a huge ship like Liberty can't be docked in this situation. I think it was really consideration for the damage to the pier, and not our personal safety. Probably don't want to pay the expense of repair. I heard it was damaged once before.

While I don't think I'd purposely avoid a good deal on a trip that included Costa Maya, I definately would consider it or not look forward to it, as so many did for the Maya ruins and having so much more activities than Grand Cayman and Freeport. I can accept misfortune, but not predictability and experience here, or the token consolation. Two ports on a 6 night cruise just doesn't sound "fair" and we know they wouldn't advertise it this way. Thanks for understanding.
  #27 (permalink)  
Old 06-12-2007, 07:45 AM
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Quote:
Originally posted by macmom111:
I am not an employee or have stock in any cruise line. I just love to cruise. But it appears to me that you have blown it all out of perspective. YOu took it personal? are u serious? the captain didnt say Ms. so and so is on board so lets not dock there and see if we make her angry. I do understand your disappointment but for goodness sake, you still had food, entertainment, a nice place to sleep, and all the fun you can handle if you would have used it. What did you want them to do? Offer a free cruise? refund all of your money? what? more money. It appears to me that you would not have been happy no matter what they did. Maybe you just cant handle unplanned things. It happens...get over it.
Are you related to TrlPro/Neil? So your standard is, if they "feed" you and have some trivia contests and gambling contests, you're content? Yeah, I enjoy the food and shipboard activities, but if that's why people take a cruise, why even go anywhere? Just anchor off shore and enjoy the food and games; Carnival after all is the "fun" ship. macmom you seem to love to read what you want into what people say. I think I clearly said I had a great time, it was a great cruise, and I loved the ship. I just felt suspicious abou this port, which others confirm, and that $25 and food and games, just didn't seem like a fair trade. I think I said a voucher ($100) worth nothing in cash, but encouraging me to return my loyalty and participation, would seem more reasonable. But I guess regular like you and TrvlPro are in it for the food and games, and more than willing to let business and profit interest supercede your expectation to getting what was advertised. My mistake.
  #28 (permalink)  
Old 06-12-2007, 07:51 AM
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Quote:
Originally posted by Dave Beers:
There has been more than one instance of ships being damaged while docking in Costa Maya, which means the threshold for cancelling it if the seas and winds are kicking up is probably lower than in other ports. As Neil notes, there is no recourse and any insurance you bought won't cover a missed port since the cruise line has no obligation under the passage contract to stop at any port. This is one of those things that happens.

From a personal perspective, you didn't miss anything by skipping Costa Maya. It is not that good of a stop and as noted above, it was created out of nothing by the cruise lines just to have another place to stop. I'd rather have an extra day at sea any day! To many experienced cruisers, the best 7-day cruise is maybe one port and all the rest of the days spent at sea.
Thanks Dave for a "reasonable" response. After that first day in port (Freeport was not enjoyable), I was really looking forward to that "day at sea" to really enjoy the ship. But three days at sea out of five full days, just was a bit much, plus having them back-to-back. I realize it's personal preference, and I too consider the ports secondary to the enjoyment of the ship, but it was still important. I'm beginning to feel less loss, from hearing Costa Maya really isn't that fun. In fact it was the third port, after taking shore excursions and we were resolved to just "wing it" and see what there was to do, if only relaxing and shopping. I wish it had happened on the first port and Freeport. No loss there! But the last port of call, we were kind of looking forward to it, and I know many others were too, especially those wanting to see the Maya ruins which were all sold out.

It's not about contractual rules, or first time let down, it was more about expectations and what sounded more than just "unfortunate." I'm still learning, and it's cruise chats like this that not only educate, but also probably send a message to the cruise lines who must be listening, that we're "on" to such port situations like Costa Maya. It's about progress, expectations, and reasonability.
  #29 (permalink)  
Old 06-12-2007, 08:00 AM
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Quote:
Originally posted by IBCRUZIN':
I didn't read that that particular port is "targeted" what I constantly read is that whenever someone adds a posts that includes a "missed port" it seems always to be Costa Maya. No other port is so consistently "missed".
Thank you those, who got my point. I have to pat myself on the back as a first timer for my suspicions being realized about Costa Maya. Unlike some, I don't just accept what I'm told by authority and question it. It just didn't seem right. I knew Costa Maya was relatively new, and the pier looked suspicious. We were tendered off Grand Cayman but within less than a half mile of the island. The Maya pier seemed like a mile from the shore; doesn't take an engineer to suggest something doesn't look right. And being exposed to the wind action, no protection, and the ship "backing" into the pier seemed odd. The "executive" decision is what it was, and I have my right to question someone else's consideration for my safety. I get this all the time. I took a tire in with a leak, and was told they couldn't repair it or couldn't put a tube in because they had to "protect my safety." It's always the card played when someone wants to get out of something or control you. Yes, I'm not the expert, but questioning authority is a right (and patriotic!)

This is what these forums are for, identifying problems, rather then leaving it to authority or big business to decide for you. Maybe they're listening?
  #30 (permalink)  
Old 06-12-2007, 08:03 AM
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Quote:
DON'T EAT THE FRESH PINEAPPLE THAT THEY OFFER YOU AS A SNACK!!! The water used to irrigate the crops is not quite up to our standards. Many people became ill after the excursion.
This probably should be another thread, but I'm curious about this. We always hear the fear stories about "the water." I realize "washing" fruit in bad water can't infect you, but can the irrigation of fruit capture that bacteria, internally in the fruit and trap it? Seems hard to believe. Seems a lot of fruit would contain this. Just asking, (so don't need TrlPro or macmom to lecture me on what righ or wrong to believe).
 
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Tags
cancelling, carnival, costa, cruise, cut, dangerous, docking, loose, make, maya, mexico, missed, pier, port, skip, stops

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