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Old 04-13-2007, 03:28 AM
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Quote:
Originally posted by phensgrl:
He was not very nice about it and said that the price I paid was locked in. Anywho, I've learned my lesson and will be booking with Carnival directly in the future.
For the little difference in his commission that it makes he was being an ***. He probably doesn't understand the importance of good customer service in getting return business.
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Old 04-13-2007, 05:52 AM
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Ken I agree he doesn't know what cutomer service is..A lot of t.a.'s do not give good service, I think it is because of the low pay, you get what tou pay for.I have used the largest cruise agency, and the smallest, a woman working out of her house.I get the very best service dealing direct,and the very best price. It is a very pleasant experience.
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Old 04-13-2007, 06:47 AM
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Of course, no one should broad brush this thing. As Cruises Fanatic notes, the cruise lines own rules state that whatever price they offer directly is also supposed to be available to anyone else who can book a cruise.

People with poor customer focus skills are everywhere - both at Carnival and in the travel agency office. My agent ALWAYS gets me the new price if it drops after I book. She also gets me shipboard credits and any other benefit she can find...and she works out of her house. I have booked cruises through her for 10 years.

For a while I "worked" for her and did some bookings of my own but I've not done so for the past year. I do know it wasn't as much fun as one might think it is, especially when dealing with finicky clients. People have this glamorous image of travel agents, and it really isn't so. They work hard, and sometimes long and haphazard hours for not too much money. It can truly be feast or famine.
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Old 04-13-2007, 07:40 AM
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When I got a quote from a cruise specialist on the CC cruise that would have been in January it was
$ 140 for an inside. She laughed saying she would make $ 20.00.
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Old 04-13-2007, 02:27 PM
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What a lot of people don't understand is all the different promotions and rate codes that are associated with one sailing. In addition; there are different rules on group rates. When someone looks up on the website or calls the cruise line direct and finds out the rate dropped, you are getting an individual rate. Your cruise could have been booked under a special rate code, or a group rate. Not all the rates qualify for rate reductions. So don't assume your Travel Agent is trying to pull a fast one. The rules can get very complicated.
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Old 04-13-2007, 02:54 PM
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CF, that is a noteworthy comment. How many cruisers are booked into space blocked for a group, but they are not part of the group? Lots! And really, people can be silly about it at times if they get so tedious as to obsess over a $20 dollar difference in price (or less).
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Old 04-13-2007, 06:45 PM
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Booking direct is fine but it is NOT always the best rate available. I work for one of those mega-agencies (in excess of $300M in cruise bookings anually). We buy group space on thousands of CCL cruises per year. When we buy a group the rate can be dramatically lower (sometimes 30% or more below CCL direct) rates and often for higher categories. For instance we don't buy 1A's our lowest group is at 4A, so no bunkbeds on the lowest rates.

On this post...

Ken I agree he doesn't know what cutomer service is..A lot of t.a.'s do not give good service, I think it is because of the low pay, you get what tou pay for.I have used the largest cruise agency, and the smallest, a woman working out of her house.I get the very best service dealing direct,and the very best price. It is a very pleasant experience.

Who says agents recieve low pay? I and many in this industry earn in excess of anything you'd ever expect. I and the rest of the top 10% of our agents have amazing customer service records (our bonuses are based on it) 6 figure incomes. Cruise line agents recieve low pay and those in small agencies. Book $2M per year in cruises because you have great service, referrals and repeat clients and it a great living with great perks.
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Old 04-13-2007, 11:35 PM
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TrvlPro, Welcome to Cruise-Chat!

Another interesting prespective you bring to the discussion. Hope you hang around here.

IslandCruz
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Old 04-14-2007, 10:26 AM
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Thanks IslandCruz

I just started playing with the site while at work on hold for the cruise lines. Doesn't give me much time to chat but I enjoy reading the posts.

Neil
 
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