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buffy 03-01-2003 01:28 PM

buffy 03-01-2003 01:28 PM

Crewzing 03-01-2003 02:48 PM

Call back, ask another agent (this sometimes works). If they refuse, ask to speak to a supervisor, or customer service. Make a scene as much as your willing. Sometimes it just takes a little push. You are still pretty far out from sailing. Also, ask them about a shipboard credit, that is just as good as money in your pocket (since you will likely spend a few hundred on the cruise). They will not give you the whole difference, but push for a nice chunk (like 75%). That is what they usually do for my customers. Good Luck!!

buffy 03-05-2003 01:56 PM

Great news! Thanks to your advice, we asked about shipboard credit instead of an upgrade. It worked. We did really good!!!!

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