I am really so sad to see all the negative comments about the Carnival Vacation Club (cvc).I used to work for cvc as a program manager onboard the Glory and the Conquest for a period of just over one year. What has happened to all of our happy members. Everyone is always so quick to complain about something when it goes wrong, but when things are going well we never hear about it. I used to personally welcome all of our members when they got onboard and for every 1 unhappy member i had 10 happy ones.
In response to having to sit through long presentations before being able to utilise a resort certificate...... this i find hard to believe, if my memory serves me correctly, it states very clearly in your resort certificate that you do not need to do this. This is the first i have heard of it.
I stopped working for cvc in February this year and there is nothing wrong with the membership. It gives you fantastic vaue for money. There are two main reasons why people are unhappy. The 1st is that they do not understand what they have bought (message sent out is not always the same as the message received) and the second is that they have been lied to by a sales representative and the membership has been misrepresented and unfortunately false promises have been made.
Solutions at Sea and Carnival would never ever market a membership under any misrepresentation at all. The directors and management of Solutions at Sea gave numerous training sessions onboard the vessels and on land. Only the strictist terms and conditions were practised. We had onboard manuals that we had to adhere to daily. The only mirepresentation that took place was unfortunately by renegade sales people who did not care about anything except making a fast buck from unsuspecting victims. Solutions at Sea can in no way be held liable for this. I think this is very unfair.
I personally fired staff members upon finding out that they were lying to people. This was something that had to be monitored.
I always see cvc members comparing their membership cruise points to companies like vacations to go. This you cannot do......you did not buy a cruise package.....you bought a vacation package. The true value lies in how many vacations you get for your money. Dollar for dollar you cannot get better value for your money.
Use your points correctly. Be reasonable and flexiable on your dates for your cruies and vacation certificates and dont expect to get a reservation in peak periods (if you do great) for $299. Where can you get 5 or 6 vacations for $5000. You will only get the true value of your membership if you utilise it correctly. I spoke to a lot of members that had utilised their resort certificates and cruises correctly and they were all very happy.
Instead of spending so much time trying to get your money back, put that energy into getting the most out of your membership. I come from a leisure marketing backround of 15 years and can assure that your membership will give you exceptional value for money if utilised correctly.
I am sorry to hear that cvc is off the ships and will miss working for them, i will also miss all the wonderful happy members i used to look after. Marcia Rowley is a remarkable woman with great vision and insight. This membership program was her absolute passion and i for one am very sorry that a couple of renegade salespeople ruined if for her.
I am proud to have been a part of cvc and can sleep well at night knowing that i always sold the product with honesty and integrity. I will proudly attach my name and email address to this for anybody who might wish to contact me.
Any cvc staff member that has anything bad to say about the program was probably fired for lying or could not reach their required targets. Do not believe everything you read.
I was not asked or coerced into saying any of this and have done so completely on my own.
Feel free to contact me.
Sean Houzet firstname.lastname@example.org