Celebration damaged in Bahamas

[Dwayne]

Thanks for the info. I read the article and was informative. I guess one should research the companies Tom mentioned and see what would be covered etc. The fine print can be tricky as would apply to the situation we are discussing. Thanks again for the info.

[Jim C.]

CF.. Maybe you misunderstood my point so I am making another stab at it. The people who didn't get to cruise because the Celeb was in dry dock.. They did not know until right before the cruise day that their planned for vacation had just been cancelled. Travel Insurnace or not. THEY NO LONGER HAVE a vacation. They are also no going to be able to replace that vacation for the same price. So the time they have taken off of work, any expenses incurred in preparing for the cruise (clothes, luggage etc etc) is now wasted money. The travel insurance may have covered airfare for non refundable tickets depending on type of insurance purchased, but they will still be out a vacation. My point was that travel insurance will not make up for that. For our case when CCL moved ships into NO to help Katrina victims, they cancelled our cruise. I wasn't out any money, but instead of putting me on the Conquest (sailing the exact same dates, and the exact same itinerary) they expected us to re-book at $1000 MORE for the same trip I have already paid them for. Travel Insurance won't cover poor customer relations. I decide that I would go off and book with someone else or go to Disney. Niether of which I could do affordably due to the very late notice. Insurance would not cover that difference...

Travel Insurance is great for the most part. Especially if you have an accident while on the cruise. But saying that Carnival didn't have to do anything further to provide good customer statisfaction because the cruisers should have purchased travel insurance is the non-logical statement in my book.

I really don't when to be "fighting" with you CF. Let's just agree to disagree and move on because we are agrueing about opinions here.

[Julie K]

Hi Jim,

Just a note..I too got "screwed" by CCL last year when our original ship the Elation got moved to help the Katrina victims. Only cruise left for same dates was on the Conquest. They were glad to switch me over at $1000 more..plus there were conveniently no discounts available on that booking. Go figure! Since we had already taken time off work and the cruise was less than a month away we went ahead and paid the diffference, I thought CCL should have honored our original price,but they only gave a $100 pp credit, of course that was onboard credit so they would get their money back. Just my imput on the subject of CCL customer service.

[Cruise Fanatic]

But saying that Carnival didn't have to do anything further to provide good customer statisfaction because the cruisers should have purchased travel insurance is the non-logical statement in my book.

I really don't when to be "fighting" with you CF. Let's just agree to disagree and move on because we are agrueing about opinions here.

Jim,
I just have to correct one thing and then we can call a truce, because I don't like to argue either. What I would like to correct is that I never once made the above statement that Carnival shouldn't have better customer service. I only said Insurance can help when unexpected things like this happen. Happy Sailing

[Jim C.]

Ok.. fair enough... maybe I read too much into your comments.

Ok .. truce on!