I was on the cruise when the propellor broke. I can't believe they sent the ship out again. We were supposed to dock on Monday morning, which would have allowed myself and the ladies I was with to make our 5 hour trip home in time for our husbands to go to work, get the kids to school, and go to work ourselves. This didn't happen. Information kept changing as what time everything was...the line was wrapped around the ship for Immigration - these were all who were going to carry their luggage thinking it would be quicker. Instead of waiting in line, we waited in line at the front desk - 2 people working! Two of the ladies I was with had errors on their bills when we finally got the bills at around 4:30 Monday afternoon. We stood in this line for an hour and 15 minutes. Once we got out of there, the Immigration line hadn't moved, apparently they weren't there yet. We ate the "complimentary" dinner that they provided...leftovers from the prior days. When we finished, we got in line and waited another 30 minutes for Immigration. After we were finished, they began calling those who had luggage tags. We had to sit in a room with everyone else that had their luggage for another 45 minutes to an hour until everyone else went through Immigration. The worst was yet to come. When they said we could go, it was terrible. Everyone was trying to get out at the same time. There were people in wheelchairs, elderly people, children - all trying to get out. The elevators got stuck because so many people got on. Going down the steps was dangerous. We got off the ship around 10 that night. We got home around 4 that next morning, we couldn't spend the night in a hotel because of our family obligations.
I called the phone number they gave me, and it was a waste of time. I asked for anything...something off my bill, a coupon for next time, anything. She told me that the executive decision was not made at that time to do anything for those who did not stay in a hotel. I asked her to let me speak to someone who was an executive so they could make the decision. She told me they represented the president, Mr. Dickenson, and there was noone I could talk to. She did get my name and number, and noted the complaint - and said that if anything was decided for me, she would let me know. That's it.
That was my experience, similar to many I am sure.