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  #11 (permalink)  
Old 08-10-2007, 12:13 AM
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Has anyone noticed that Travel Agents seem to be disappearing. We live in Monterey,CA and I think we only have 2 or 3 here. So I e mailed Carnival and they had a Vacation Planner call me. He was very nice and gave me all sorts of options, even then mailed the booklet. Am ready to go on Oct. 13 on the Triumph and have been very happy with him.
Sherry
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  #12 (permalink)  
Old 08-10-2007, 01:14 AM
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Please indulge a little...

PVP's are not Agents. They are Employees. They make about .50 cents for a booking as a bonus to their hourly wage.

A Travel or Cruise Agent works for commission and can get the same rates.

A big difference, and miss-understanding is that people think the Agents work for the cruise lines. Wrong! They work for you as a customer. Their loyalty is with (or supposed to be with) you the customer.

They are an Agent for you, not the Supplier.
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Old 08-10-2007, 08:32 AM
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I know I'm a little late on the draw, but, just to include my sentiments on this subject.

We use a Personal Vacation Planner, John , from Carnival. He is wonderful. He makes our planning a breeze and he, is in no way, pushy regarding our booking plans.

I have no desire to use or go anywhere else.

A'ndrea
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Old 08-10-2007, 08:33 AM
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A good travel agent is worth their weight in gold but unfortunately the one I used to work with went into another field. On my past 3 cruises I have used PVP Damien @ Carnival and have gotten the best level of personalized service ever.
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  #15 (permalink)  
Old 08-11-2007, 03:39 PM
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Quote:
Originally posted by Tucson Debra:
Since indicating my interest in a cruise on Carnival's website, I've gotten several emails and voicemails from someone who calls himself a "Personal Vacation Planner" . He is apparently an employee of Carnival.....
How do I go about getting a Personal Vacation Planner? I booked by telephone directly with Carnival. The agent was very helpful. I made the reservation and that was that. I called a few weeks later to make a change, someone else helped me with that, again, very helpful, no hassle, couldn't have been more cooperative.

Are these people Personal Vacation Planners or is a Personal Vacation Planner something more than that?
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Old 08-11-2007, 04:56 PM
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If you booked directly with Carnival you should have been assigned a PVP. Call carnival and ask who that person is.
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Old 08-11-2007, 04:58 PM
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Mine is Will and has always done a great job for me.
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  #18 (permalink)  
Old 08-12-2007, 11:33 AM
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My PVP is Vanessa and she is awesome. I would recommend her to anyone. I have friends who are planning on cruising and I told them to call her. I plan on using Vanessa every time I take a carnival cruise.
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Old 08-13-2007, 01:21 AM
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I have recently learned that General Reservations receive (in-bound) calls for the bonus.

PVPs are assigned for (out-bound) calls to people that have inquired. They do work for commission.

Our friends have used the same one for 3 years, and they do a great job for them.

Dwayne
  #20 (permalink)  
Old 08-13-2007, 08:44 AM
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Quote:
Originally posted by Solo1959:

How do I go about getting a Personal Vacation Planner? I booked by telephone directly with Carnival. The agent was very helpful. I made the reservation and that was that. I called a few weeks later to make a change, someone else helped me with that, again, very helpful, no hassle, couldn't have been more cooperative.

Are these people Personal Vacation Planners or is a Personal Vacation Planner something more than that?
Yes, the person who helped you when you called in is a PVP. They should have provided you with their extension number. When you call into the CCL reservation line you have the option to dial an extension to get back to that same person. I'm not sure if you need to tell them you want a PVP, but maybe since we have been using the same one for so long I have just forgotten how we got assigned to him. Once you use a planner, they normally keep in pretty good contact with you if you give them an email address. If not, call back in an get a new planner.

If you have a PVP be careful when you call and get one of the people "from the pool" as they will tell you that they can help you and will basically being "stealing" your PVP's commision if they book a cruise for you. I had one that assured me that my PVP would get credit when he helped me move a dinner seating time on my reservation. I later called my PVP back and told him that Ihad it moved and when he checked, the other planner had "moved" our entire account over to him. There must have been some fist'o'cuffs flying that day. We were promptly given back to Marc, my planner, who is very good also. And since the rest of you have given names, his is Marc.
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