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  #11 (permalink)  
Old 09-10-2009, 11:37 AM
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If I don't get a specific waiter I don't want to cruise.
Really? So you book your cruises based on this waiter's vacation schedule between his contracts?
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  #12 (permalink)  
Old 09-10-2009, 12:09 PM
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I have written directly to the ship with a copy to the waiter (my husband's friend). I hope to hear back soon.
I suspect you'll have more of a chance to see your husband's friend if you're on the same ship as he or she, rather than being off the ship on another vacation. You'll also have a better chance of getting things arranged -- or re-arranged if necessary -- if you're on the ship rather than at an all-inclusive resort.

This waiter must give some pretty special service.
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Old 09-10-2009, 05:05 PM
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Originally posted by Cruisehappy:It's my money, my vacation, I'm the customer and if I have too, I will cancel and vacation elsewhere.

No waiter, see you later.
I understand your point of view and hope you get the waiter you want for your cruise.
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Old 09-10-2009, 10:14 PM
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I've had a few exceptional waiters that I'd like to have serve us again, but I would never base my cruise on which waiter I was going to get. How can anyone expect a guaranteed waiter? I think some one has their priorities out of order—and it's not the waiter. One question comes to mind...do the "All Inclusives" have the same waiters as the cruise ships?



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Old 09-11-2009, 06:23 AM
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Dave, Yes. I keep in touch with several waiters and do book my cruises according to where my favorite waiters are working.
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Old 09-11-2009, 06:27 AM
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Good luck, hope you get what you want
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Old 09-11-2009, 06:36 AM
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Billybuzzy,

Thank you for your positive response. I have written to the Staff Captain and the Dining Room Manager. It certainly helps especially when they are planning the table seatings. A request is more than likely to be honored if given more than enough time in advance.

What I don't understand is why an email to customer service on the CCL website can not be directed to the dining room department and a response sent back? I guess they haven't evolved to that customer support level. Maybe the next decade.
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Old 09-11-2009, 11:31 AM
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What I don't understand is why an email to customer service on the CCL website can not be directed to the dining room department and a response sent back? I guess they haven't evolved to that customer support level. Maybe the next decade.
I'm sure the customer support level will eventually evolve to that level some day. It just isn't set up that way now. I wouldn't fret too much about it. If you all are seated together, the waiter assigned will most likely let your requested waiter serve you if you are in the same dining room. You don't have to be in his assigned section.

Just see the Maitre D' or DRM when you get on board. Don't sweat this at all.

Dwayne
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Old 09-11-2009, 09:52 PM
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IslandCruz Moderator and Buz,

Thanks for your positive input. I hope to find out soon. Buz, I have booked an all-inclusive, for the short money which includes probably a buffet service and unlimited local alcohol with that knowing it is probably a downscale from a cruise, I won't care after a few "included" drinks. lol I want to thank those who provided encouraging words and will let you know what happened after the cruise.
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Old 09-12-2009, 10:55 AM
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Cruisehappy,

Forgot to say, have one for me, I won't get anywhere until Feb/March. Can't wait.

Buz/Bub
 
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