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Old 04-17-2006, 02:44 PM
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Here goes....Booked through Expedia in November and payed the whole balance. We recieved an E-Mail from Expedia saying "8C Balcony upgraded from 8A". We thought WOW thats pretty cool. Now the time comes to get our booking info. Our room is an 8A down 2 floors from where we thought. Expedia did nothing about this. After some talking they gave us a on board ship credit 35 bucks . They say the ship is full and we can not move up....Just bad buisness
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Old 04-18-2006, 04:49 AM
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steandbee,
I am so sorry you are dealing with this. This is a prime example of why people need to use a good TA, especially a Cruise Specialist, they would not have let this happen. I have heard too many stories of this happening through Expedia. Have you tried calling Expedia directly and talking to someone? Back in November and December Carnival was running a special, if you booked any catagory you received an automatic 2 catagory upgrade. Sounds like they booked you in the 8A guarantee instead of a cabin assignment. If they had booked the cabin assignment you should have received it automatically. Carnival was not giving the upgrade on the guaranteed cabins only on cabin assignments. Such as a cabin 8A would have gotten you a cabin assignment in a cabin 8C.

My advise, try to call Expedia and tell them $35.00 OBC is not enough. Let them know you will never use their services again if they do not straighten this out.
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Old 04-18-2006, 11:02 AM
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I'm sorry to hear about your troubles and certainly agree that $35 is not nearly enough. But I also have to agree that this is why anyone booking something as big as a cruise should use a travel agent!! I know the Internet is easier and you don't have to leave your home but a travel agent can offer personal service and watch your reservation so if something changes they are right on top of it. I always use a travel agent who not only watches my reservations but she watches the cruise line and if they put a sale on so that my cabin is now less than what I paid she will - and always has, managed to get me a refund!

For a cruise my travel agent does not charge any sort of service fee at all as the cruise lines still believe in paying agents commission. (If you book directly through the cruise line they still charge you the same amount but they get to keep the commission.)

I love the internet sites for plane tickets but when my entire vacation is riding on it I prefer the human touch and the confidence of knowing I am being taken care of and watched out for.
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Old 04-18-2006, 11:32 AM
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(I know the Internet is easier and you don't have to leave your home but) Quote

I have a great TA that I have never seen!!! We do all are business over the phone. I can call from 7am to 9pm. He doen't charge any fees for bookings and answers all my silly little questions. I will always use a TA when booking my cruises for the simple reason that I will have a professional on my side if anything goes wrong and I need help.
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Old 04-18-2006, 11:52 AM
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Check this out:

I booked my 7 day Carnival cruise last Thurs for a total of 3775. The average price pp was 400 and change. I mulled it over and decided to change it to a 5 day. Well- prices have more than doubled. It all looks good until you get to the "proceed to booking" part. My cruise is now over 800pp. Needless to say I am keeping my booking. I called Expedia last night and the girl said that is to be expected for August cruises. I explained over and over that for all cruise fares to double across the board in four days is not something I have ever seen before (basically just CURIOUS). She "wasn't hearing me" as they say.... I then called back and spoke to someone else. She said that this happens the closer you get to booking. I understand both of those wise words but obviously something else is at play here. Like maybe the fuel price jump???

I still say that Expedia works very well for someone like me who is apparently chained to the computer and knows what I want down to a "t." It's just wierd that they would be so clueless IMHO.

So does anyone know the answer?
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Old 04-18-2006, 12:26 PM
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Thanks all.. . I have learned my lesson. We are still looking foward to the cruise and cant wait.(by the way i can spell business)lol
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Old 04-18-2006, 12:31 PM
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About Expedia. . . .

I own a retail store and attend several conventions every year. I also travel quite a bit with my husband. I have, occasionally, used Cheap Tickets to book airfare and usually book all of my own hotel, air, car, etc. I do use TAs for the bigger trips. . .

That being said. . . . .

At every convention, I talk with friends of mine who have used Expedia to book rooms for the shows since the Expedia prices are usually a lot less than the "convention" rate. Several of them have arrived at their hotel to find it full. Expedia has moved them to another hotel, but often it is further away and/or a different quality.

Of course, I'm sure there are hundreds of satisfied customers as Expedia would not continue to exist if all they had were problems.

Like I said, I haven't used them, but after hearing all of the complaints from friends, I wouldn't.

Good luck resolving this.

Chris
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Old 04-18-2006, 02:07 PM
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We will be on our 5th cruise this Sept. and I have always booked through Carnival directly. My 3rd with Carnival & 2 with NCL. All the best prices I have ever gotten have been through Carnival. All others have been higher, Including Expedia, Travelocity, Ebay & Cruisesonly.
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Old 04-18-2006, 06:53 PM
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[quote]Originally posted by mooneydiva:
About Expedia. . . .



Have a great time in Vegas. I'll be going for #14 next year. Can never get enough. Have fun.
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Old 04-18-2006, 08:12 PM
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Quote:
Have a great time in Vegas. I'll be going for #14 next year. Can never get enough. Have fun.
Thanks!! We moved to Nashville from Las Vegas, but I consider it home. We own property out there, so we go out a couple of times each year to check on it. In addition, both my husband and I have a convention out there ocne a year. I love Las Vegas!!

Thanks for the wishes!
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