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Sandylynn 03-26-2013 08:02 AM

onboard credits
OK, need help understanding....booked early saver, prices have dropped, sent forms onboard credits! Great....question....why is it....when i go into print my shows a specific onboard credit amount....but when I go into the email confirmation they sent me after honouring my onboard credits (as the price went down)...they are saying I have $100 more onboard credits... they say i have 200 .where did this other 100 come from? Could they have honoured "free onboard credits" from a promotion that was going at the same time? Does early saver qualify for this added perk?

Dave 03-26-2013 09:30 AM

The e-mail is perhaps wrong?

Sandylynn 03-26-2013 03:19 PM

I guess my question is this: When I go into print my says....350..onboard credit....underneath that it says promotional onboard credit 100 nonrefundable. Is the total 450 or is the nonrefundable credit included in the 350. Thanks

Dave 03-26-2013 03:29 PM

Given what you said initially I'd say the $350 includes the non-refundable $100 and they are just noting it separately so you know you won't be getting that money if you only use the first $250 by the time the cruise ends.

Sandylynn 03-26-2013 03:37 PM

Hmmmm...very confusing as the recent email they sent me after price drop onboard credits added ....says ONBOARD CREDITS 450.00 breakdown?

Sandylynn 03-26-2013 03:38 PM

p.s. but in my manage says 350 with 100 promo nonrefundable

Dave 03-26-2013 04:26 PM

I guess you are going to have to call them and ask.

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