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  #31 (permalink)  
Old 11-03-2009, 09:09 PM
 
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You are right, tacha. I am sure that someone as well traveled as Sonny will attest to the fact that service on ships can be inconsistent. I am using him for an example as he has an overwhelming amount of cruises on one particular line. Assuredly, he has had positive and negative experiences in his tenure as a cruiser. Experience is a funny thing. You can sing the praises of a particular line but let one negative event taint an otherwise lovely cruise and... we will be seeing a rant on the boards.
  #32 (permalink)  
Old 11-03-2009, 09:09 PM
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Quote:
Originally posted by Cruise Fanatic:
Everyone interprets things differently. Someone may interpret crew as cold or rude. But in fact that person may just be shy or very nervous. Especially new crew. .
I agree - on our last cruise on Spirit -the head waiter was very friendly and knew our names, etc. Asst. seemed to just do his job. But after a night or two head waiter started showing us magic tricks. Then he told his asst. to show us some too. The asst. came out of his shell and was tickled to share a trick or two each night. They both enjoyed it and after finishing their magic - they would both say "Wrong occupation". They loved showing off for us.
  #33 (permalink)  
Old 11-03-2009, 09:46 PM
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I like to keep it simple; I pre-pay my gratuities, and if I get better than average service I add to the tip. Why should we take it personal if someone on the cruise staff is having a bad week? I'm there having the best vacation of my life--why would I come back home and rant how disappointed I am. If I do, maybe it's time I quit cruising.

Sonny
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  #34 (permalink)  
Old 11-08-2009, 08:46 AM
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My husband and I cruised on Carnival Ship Destiny on Sept. 12,09. I was very excited about going to Jamaica. Read reviews on Destiny, many of which were negative, but vowed not to judge solely on personal views of others and had the best time ever. We were one of the first in the Port of Miami. We checked in and took a seat. We were handed a letter stating that our cruise to Jamaica had to be re-routed due to the ship having a propulsion problem, and we would be going to Key West & Nassau instead. Well...we thought about it and we have never been there, so it's OK with us. But, I want to tell you it was NOT ok with many others. I saw things I never expected to see. Angry, angry people (the police had to be called). One gentleman in particular was trying his best to get everyone to be up in arms. We just watched the show. There were stories that we heard from people on the cruise that were justified to cause them to be very upset. The couple with plans to marry in Jamaica, the girls that flew into Miami from Nasau, only to go back home on the ship (we met them at dinner). All the negative stories we heard, we didn't see. The staff was friendly, especially our table servers at dinner, the workers in the hall always greeted us. The only "complaint" I would have is that the windows in the dining rooms could be cleaned. All in all, we had a great time and have just booked another cruise in September on the Destiny, trying again for Jamiaca.
  #35 (permalink)  
Old 11-08-2009, 08:54 AM
 
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ya just have to be ready to roll with the punches. Its part of the game of life. That is one thing we all have is the Choice to enjoy what is handed to us or make us and everyone miserable.
We enjoy eating early, even at home, on one cruise we were give late seating, we didnt like it but right then and there we new we could make the best of it or let if spoil our cruise...we ate late and had a blast.
  #36 (permalink)  
Old 11-08-2009, 09:02 AM
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GrandmaB, I still don't know where your review went.

Yes, things happen. The crew had nothing to do with the Destiny cruise being re-routed - that was a management decision based on the propulsion problem - but I'll bet lots of passengers still took it out on the waiters and others.

We had a cruise once where the itinerary was altered because of a hurricane. A big wedding party was aboard and their St. Thomas plan was ruined. But they made the best of it and had a hastily arranged wedding in Key West, and still had a good time. Plus they had a story to tell their kids.
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  #37 (permalink)  
Old 11-08-2009, 09:10 AM
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You bet they took the cruise even the "gentleman" with the loud voice, but you know, he was still ranting and raving on the ship. No matter where we went, he was there, drinking, eating, swimming,ranting & raving.
I just wanted to say thank you to the kind lady that helped me. I had a fall (no fault of the ship) and she helped me to my feet. Never saw her again. But, maybe she reads these posts..so thank you, whoever you are.
  #38 (permalink)  
Old 11-10-2009, 07:01 AM
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GrandmaB, I'm sure glad you were ok. I hope she will read your post, too.
  #39 (permalink)  
Old 11-10-2009, 12:55 PM
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I think the OP pulled a hit and run on us.Anyhow some cruises are better than others. It is mostly what you make of it. We were on the Valor 11/1/09 sailing and everything was so so in the dinning room. Our waiter was very good but he was sick for several days and we had fill ins that were not so great. And our bus boy or assistant was about worthless. But it was still a good cruise.
  #40 (permalink)  
Old 11-11-2009, 05:23 PM
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Not sure if this is on topic, I'll share anyway. They were definitively training new crew on the Fascination last week. They were very inconsistent with basic Cruise Line Policies.

Some examples:

The first night I was told in the casino that I couldn't trade a $1 chip for a $1 slot token because they don't have them anymore. The third night I cashed a $50 bill and asked for 4 rolls of quarters...and was asked if I wanted the $10 left over in bills or $1 slot tokens. One member of my group was also told they needed to go Guest Services to cash a Traveler's Check by the Cage Cashier as "they don't like cashing them". I went up and set that straight in a jiffy.

At the Guest Services Desk one morning I was hassled because my signature on a Traveler's Check did not match exactly and the newbie GSR took it into the back office to get approval. Then I was told I needed to sign the back of it again..(third signature) mind you. The GSR/Purser beside her was rolling her eyes and said "I told her it was fine", and apologized to me.

By the end of the cruise, I think I had them straightened out... maybe not, as they had 4 new trainees behind the desk on debarkation morning. Yes, 8 Pursers with only me walking up.

I didn't get mad at all...it was a pleasure participating in the training process. I swear, I don't know how they have patience with some guests. This man was going off on one of them at the desk saying "why don't you tell people about these extra charges?", and wanting all his S&S charges removed. Good Lawd!

Dwayne
 
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