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  #11 (permalink)  
Old 07-31-2010, 09:44 PM
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I think it is because that is what they were allegedly told when they booked. I would be the same way in a similar circumstance. I had to deal with a customer just today that was told she would be oceanfront. Well the condo building itself is oceanfront, but the view from that unit is not. Sometimes these things are just misunderstandings of terminology. All's I know is I want what I'm told I will get in any business dealings. Just saying I understand where they're coming from.
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Old 08-05-2010, 01:25 PM
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Thank you everyone for your help. Dave the problem is that on our cruise last year and the year before we had floor to ceiling windows and this cruise was sold to us the same way, and its three cabins that were sold that to us that wway not just the one. I tried contacting Carnival and they could care less that I am angry and upset. I have been waiting for a call back since Monday from the Person in charge of guest relations.
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Old 08-06-2010, 12:06 AM
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I am stumped as to how this could have happened. Then again, I have had some dealings with them and have been given wrong information too. Not sure if there would be any type of compensation for the window size, and sorta doubt it. Sometimes they will give a price adjustment or Future Cruise Credit for screw ups.

Again, this could have been a misunderstanding of terminology regarding the window. My best advice is not to let it ruin your cruise. And in the future use a CLIA or Carnival Certified Cruise Specialist Travel Agent when booking.

A CLIA affiliated agent can be found HERE.

A Carnival affiliated agent can be found HERE.

These folks work on your behalf and look after your best interests and are compensated by the cruise line, not you. So it doesn't cost any more to go through someone with more in depth knowledge of cruising or the particular ship you are booking.

It's not my intention to diss PVP's in any way. It's just my belief that dealing with a Travel Agent that specializes in cruises will be of better service in the future for this type of situation and most likely avoided.
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Old 08-08-2010, 06:56 AM
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I think I see what happened here. I have an older copy of a cruise brochure (2009-2011). According to its schedule, the Fantasy should still be sailing out of Mobile.

Anyways, the deck plan on this booklet calls the room a "6E Ocean View (obstructed views)", and has it categorized as a cloud 9 spa cabin.

Under the old Carnival lingo, the Cat 6E were the cabins on the spa deck of the Destiny/Triumph/Conquest Class that had the tinted sloping floor to ceiling windows. These cabins have been or are being converted into regular balconies. That is too bad; I really liked them, because I am traveling with small children.

The confusion here must have been over that terminology, especially if "Spa" and "6E" appear on the same line on the booklet.

Going off on a tangent - I really love when companies start recycling or start using customized terminologies that conflict with industry accepted norms.

The analogy I like to use is that the Canadian Army uses customized names for all its small arms - C1 to C9. We had to skip over C4 because it is an industry name and was also part of the Supply Chain. I could just imagine a Combat Engineer requesting some C4 plastic explosive and being handed a Browning .30 Cal MG (we called that the C5).
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Old 08-08-2010, 08:49 AM
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Sounds like a good explanation!
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Old 08-08-2010, 08:31 PM
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I was sorta thinking something along those lines as well. Still one would think they would know the Dream doesn't have those types of cabins.
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Old 08-17-2010, 02:27 PM
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I want to thank you all for your comments, The room, although not what we wanted, was incredible. It was huge, we could have fit another kingsize bed in the area in front of the bed and still had room to dance,lol. We had a great time and it was a nice change of scenery from the ports that we are used to. Costa Maya was excellent. I booked an excursion online for Nohoch Kay beach club...all I can say is I wish in never had to leave.
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Old 08-17-2010, 10:07 PM
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Welcome back!

I remember telling you it was a choice cabin. I'm glad it worked out well.
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Old 08-17-2010, 10:23 PM
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I always use a TA, have never dealt with a personal planner. Is it possible to get them to put it in writing. Have them send you an email. You might still be misinformed, but will have a leg to stand on when you file a complaint.

BTW glad your room worked out and all was great.
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