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  #1 (permalink)  
Old 01-26-2010, 11:21 AM
Junior Member
Join Date: Jan 2010
Posts: 6
Well since the moderator has decided to close the two other forums about this ship I would like to know if anyone has a problem with the way that the trip was handled and if anyone has had any luck with getting any compensation yet?
  #2 (permalink)  
Old 01-26-2010, 11:45 AM
Junior Member
Join Date: Jan 2010
Posts: 5
I didn't get what I paid for..even though the moderator said I did. I did not pay for a 5 day cruise to Nassau. Next time..I will fly to my destination and I tell everyone I know, not to cruise Carnival. Carnival will be getting a nice letter from my attorney. I know we will not get compensated in any way...but it will make me feel better.
  #3 (permalink)  
Old 01-26-2010, 12:16 PM
Join Date: Dec 2005
Posts: 6,043
Daphnebrown stated they received a credit to their on board account of $75. Those that write civil letters to the cruise line seeking additional compensation, shouldn't expect an answer within one week. It can take 4-6 weeks. Threats are seldom productive.
  #4 (permalink)  
Old 01-26-2010, 12:35 PM
Casanova frankenstein's Avatar  
Join Date: Feb 2007
Posts: 801
Ok I can see you are blowing steam because of this...

I don't get why either way
Just a note

Cruise Chat is not CARNIVAL!!!
I not normally do this but ok we get it
you are mad about the situation and thats ok
But the only real option is to call carnival and try their costumer service if they cannot resolve this situation well we cannot do anything...
  #5 (permalink)  
Old 01-26-2010, 12:56 PM
Join Date: Jan 2003
Location: Maryland
Posts: 3,904
Carnival will be getting a nice letter from my attorney.
Before your attorney writes his letter to Carnival, please provide him with the cruise contract you signed, or was implicit with your purchase, when you booked and paid for your cruise.

Specifically, your attorney will need to read the part that says something to the effect that Carnival reserves the right to change the order of ports, or eliminate ports entirely, if the health and/or safety of the ship and/or crew are at stake, or if any other circumstances occur that make this change necessary, in their opinion.

This is the same with every cruise out there. Changes/eliminations of ports happen frequently due to a variety of circumstances. That's why every cruise line has similar wording in its contract which appears either in the paper ticket, or online if the cruise line's tickets are electronic tickets.

Your attorney should be particularly interested in the language of those conditions of carriage.

No one is happy when ports are missed, whether because of weather problems or mechanical difficulties, or if it's because a passenger got sick and the ship had to return to its last port of call to let the passenger off the ship. But because these things happen with such regularity, the legalese is there in the contract.
  #6 (permalink)  
Old 01-26-2010, 01:03 PM
Senior Member
Join Date: Oct 2006
Posts: 110
I totally get why you are upset. You paid for certain ports and you did not get them. I agree that Carnival should have handled it better and called you. However I also belive that we have understand that we are sailing on mechanical equiptment and there are breakdowns that can and do occure. I think that we also discredit carnival for the fact that they are a budget cruiseline that is affordable to the masses. (I am not saying there not quality, I happen to love the service) They offer excellent bang for the buck, however with that comes with certain practices. One being that they don't conpensate much for equiptment malfuntion if the ship can still provide a vacation experience. I belive that they would do everything in there powers to make the trip an enjoyable one. However that being said I agree that they should have handled it better. Maybe if they did call, some of the passengers would not be as unset. Even if they did I disagree the outcome would have been different. (IMO) All I would suggest is that "if you want to gather honey, don't kick over the beehive" (Dale Carnegie). I think that Casanova frankenstein is correct with he says you are blowing steam. My hope is that the matter can be dealt with in a manner that would make both parties happy. A suggestion would be for the future make the best of every situation, since the vacation experience on a cruise in my opinion is not just the ports but on the ship as well. I would have had a great time, took my $150.00 between my wife and I, went to the supper club and had a wonderful dinner and a delicious bottle of wine and toasted the night away. Just my opinion.
  #7 (permalink)  
Old 01-26-2010, 01:23 PM
Junior Member
Join Date: Jan 2010
Posts: 6
I'm glad that all of you would have just enjoyed it, for me it was not as pleasant, the ship was not at all a smooth ride (which I know is not garranteed)with only one engine running they had to compensate with the rudder.The food was mediocre at best(the buffet had the exact same thing on it every day) the sit down dinner food was good I have to admit.The ship made extra money being out to sea all the time with extra liquer sales and the casino being open more.Maybe this will be my last post, it seems that all this board is for moderators to tell you how you should appreciate the chance to sit on a boat for five days and enjoy it!!!
  #8 (permalink)  
Old 01-26-2010, 01:29 PM
Junior Member
Join Date: Jan 2010
Posts: 5
Oh boy..I totally understand that Cruise Chat is NOT Carnival and thought I would get some mutual understanding of the situation. If all cruiselines work this way..then I am done with cruises and this website. Thanks for your time.
  #9 (permalink)  
Old 01-26-2010, 01:55 PM
penny3333's Avatar
Join Date: Nov 2005
Location: Alabama
Posts: 10,602
Sorry you feel that way PattiF. It does state on all cruise contracts that the cruise line can change/eliminate/replace ports of call. We certainly do feel your pain. All of us that cruise regularly have had to deal with this. We had one cruise on Princess that was to have had 4 ports of call. Two were cancelled due to hurricane damage, one was cancelled because the ocean was too rough to tender into. Long story short, we had a 7 day cruise to Cozumel. We were not compensated at all, not even a free drink. For those of us who know this can happen, we were disappointed, but know things can and do go wrong. I didn't stop sailing Princess because of it and have had many fantastic cruises on them. I hate to see you give up cruising because it is a great value for a vacation, but that's up to you. We wish you the best.
  #10 (permalink)  
Old 01-26-2010, 02:22 PM
Jim C.'s Avatar
Join Date: Jan 2006
Location: DFW, Texas
Posts: 5,115
jeffreyP (and PattiF) - we moderators are not TELLING you how you should feel or what you should enjoy. We, as experienced cruisers, are telling you what the facts are. If you or Patti wish to continue your crusade in hopes of getting some form of compensation, knock yourselves out. Both of you asked the board for opinions of what Carnival did to you. We gave those opinions. Patti said she is going to have her lawyer write a letter. Well if she wishes to spend the money to do that, its her right to do so. We are letting her know what the likely outcome will be. If you pull a lawyer out to fire off a stern letter, there is probably no better way to get a big corporation to completely ignore you (especially since you can bet they have their legal protections in place)
We DID suggest writing a friendly letter explaining your disappointment and what you think is reasonable compentsation (don't expect your entire cruise fare refunded, it won't happen) In Carnival's mind, you were compensated already with the return of the port fees. If you manage to get $100 on board credit for your next cruise you would be doing well.

Now, if you are disappointed because you came to this forum expecting to have a bunch of people sit around and gripe about evil Carnival misleading you and ruining your vacation, I'm not going to say I am sorry. Most of the people that frequent this site are cruise lovers and understand the situation. They also understand what we are trying to explain to you. So you are not going to find an audience that wants to commiserate with you, sorry about that...

And for future reference coming onto a moderated forum and making accusations that the moderators are paid shills of the cruise line corporations and implying that we are deleting or closing posts to hush you up is not going to entice us to help you much. We closed the posts because we don't like to have 5 open conversations on the same subject. We are just cruise lovers with the experience to help those new to cruising. We also enjoy discussing cruising with others. We don't get paid and take time out of our schedule to help keep this site running smoothly.
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