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-   -   HELP!!!! Cancelling Information (http://www.cruisereviews.com/forum/carnival-cruise-line/9642-help-cancelling-information.html)

MicheleT 04-19-2007 12:22 PM

Just trying to get some info for a friend that was planning on leaving on 4/29 Carnival Conquest. What happens if for Medical Reasons she is being told by her doctor to postpone her trip. Her and her roommate I don't believe took any insurance. Can they postpone the trip to another until she is up to going? Any ideas?

Dave 04-19-2007 12:52 PM

This really depends on how charitible Carnival is feeling. I know of instances where they have allowed a percentage off of a later booking - I think it was a 50% credit - but I've never heard of them allowing a new booking with no penalty. I'm not saying it doesn't happen, just that I've never heard of it.

Another example for our "always get the insurance" files.

TrvlPro 04-19-2007 03:36 PM

A 4/29 sailing is now in full penalty. That means they keep everything except the Gvt taxes. It would be easier to get a second medical opinion than to get CCL to waive these fees. They sell insurance and to allow a waiver on the penalties would undermine thier insurance program. I have only once ever seen them waive the penalty and that was an error on one of their Res Agents part that after it was done they were stuck with. They have since reprogrammed their system to not allow the same error twice.

You need to quickly and in writing have them plead the case. You will recieve a written response but in this case perhaps too late. Call them and ask where you can send the correspondence via email so perhaps you can get their reply quickly.

One other option is to find someone else to go in her place. There will only be a $50. re-doccumentation fee for changing pax.

Cheers, Neil

Dave 04-19-2007 03:40 PM

Neil,

As I recall the instance I mentioned was a few years ago, and due to extraordinary circumstances. I assume you always urge your clients to get insurance?

Cruise Specialist 04-19-2007 03:46 PM

Carnival has become very strict with the penalties for cancelling. I had a client back in the winter cancel exactly 12 hours after the penalties went into effect, bad situation, hubby left her and cleaned out bank accounts, left her penniless. She did not have insurance, of course insurance would not have covered that, unless it was the cruiseline insurance that gives 75% credit for a future booking. Anyhow the took her $500.00 deposit. We had to write a letter to the Research department of Carnival explaining the situation. They did give her a $290.00 credit for a future cruise, but it took them over 3 months to finally get it straight.

Again, this is another example of why clients need to purchase the insurnace. I hope all works out for them.

Andrealovescruising 04-19-2007 03:54 PM

Michele, opportunity's knocking on your door. Here's a chance for you to sail on Conquest in one week. http://cruise-chat.com/groupee_commo...icon_smile.gif A'ndrea

TrvlPro 04-19-2007 03:57 PM

Hi Dave,

I always advise that everyone should have insurance. There are better choices outside of the cruise lines policies but even that is better then nothing.

Once you have a client (I've had a few) need an evac off a ship by helecopter and then need long term care and a private chartered flight with medical personel aboard to get back home for that care and have insurance pick up the tab for every penny (nearly $100K in total costs) you believe. This was not an elderly person for all those of you young and healthy who think its wasting your money. It was a 14 year old boy whose apendix ruptured. Other complications arose as the medical care outside of the good 'ol US was not up to par.

Long story short, the family avoided financial ruin by having the ins. The little guy is fine now.

Cheers, Neil

TrvlPro 04-19-2007 04:01 PM

One more recomendation is that everybody have a passport. Yep, you can still sail without one but if you need that medical flight back home it's no longer possible by air.

Just because you can travel by sea without one doesn't mean there is not risk in doing so.

Happy sailing, Neil

Andrealovescruising 04-19-2007 04:07 PM

Neil, thank you for all your good advice. It's good to take heed. You just never know. A'ndrea

Rhonda66 04-19-2007 04:09 PM

Quote:

Originally posted by TrvlPro:
Hi Dave,

I always advise that everyone should have insurance. There are better choices outside of the cruise lines policies but even that is better then nothing.

Once you have a client (I've had a few) need an evac off a ship by helecopter and then need long term care and a private chartered flight with medical personel aboard to get back home for that care and have insurance pick up the tab for every penny (nearly $100K in total costs) you believe. This was not an elderly person for all those of you young and healthy who think its wasting your money. It was a 14 year old boy whose apendix ruptured. Other complications arose as the medical care outside of the good 'ol US was not up to par.

Long story short, the family avoided financial ruin by having the ins. The little guy is fine now.

Cheers, Neil
Travel Pro,

The same situation occured with a friend of mine's 20 something son. He was seriously injured in an accident during a shore excursion. He did not have insurance and his parents had to pay tens of thousands of dollars to get him home my a life flight. He was hospitalized for two weeks while he was down there. This happened before I ever planned the cruise I went on with my family and it convinced me that insurance is worth every penny, every time.


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