This is for LHP: I have been reading your posts and would like to thank you for your insight. I should have read this forum two years ago before we bought into this program but now I realize it is too late for us.
We bought a Bronze Membership aboard the Pride in May 2005, thinking it would be this great deal. Nowhere in the contract does it say that we would be charged or points would be deducted for services or "access" benefits. We cruised on the Legend just this past March and were over-charged on points (of course!), not leaving us with enough points for a second cruise. In order not to lose the balance of our points we had to book the second cruise and we had to pay a little over $100 extra for it. In total, we have lost almost $1,100. CVC now is saying that we bought a "package" that includes the "benefits" that we can get for free, as well as administrative costs. It's so ridiculous it's laughable!
I contacted the Better Business Bureau in Phoenix and they sent me a report where it states that in the last three years (the time span of their reporting), ICE has had 72 complaints brought against them, of which 36 were closed. Of those closed, not all were acceptable to the consumers.
I went through the contract with a fine tooth comb. I then sent a letter to ICE, to Solutions at Sea and to CVC (all to the same address, mind you, I think they must all "live" in the same office), with a copy to Bob Dickinson, expressing our discontent at their business practices and dissecting their contract bit by bit on the points pertaining to usage of points. I used the phrase "Nowhere in the contract does it say that we would be charged or points would be deducted for services or "access" benefits" a lot throughout the letter. As for their claim that we bought a "package", the contract and its accompanying pages, states that we bought a "membership"; there is no mention of having purchased a "package" anywhere. Also, the use of "cruise points" is mentioned, not "package points". They twist everything around to suit them after the fact.
We requested that the money we have lost be returned to us in 30 days from the receipt of the letter, as stated in their contract, or we would contact the BBB in Phoenix, the office of the Attorney General in Arizona, and the US Attorney General.
I know their response might be a big flat NO!, so we'll keep pressing on. They are liars and cheats and they cannot keep doing this to people and think they can get away with it.
Again, I thank you for taking time to post all your comments. You gave me the "push" I needed to go after them.