Hi Nancy, i was just reading the thread started by Carolyn under cruise critics and she said that there's lack of friendly atmosphere aboard the new refurb Century, for example staff looking away when you approach them like they're trying to even avoid saying hello to you. Check it out, its been a busy thread coz she's responding to everybody while she's on the cruise, she even said something about her horrible dining experience. I'm not being negative about Century coz i booked my June 07 Baltic cruise regardless. I'm mainly interested about the ports particularly St. Petersburgh. But of course a bit concerned too about Celebrity's topnotch costumer service, that's what they're known for. I hope this is just an isolated incident and not reflective of the entire crew. But anyways, looking forward for yours and Tom's Baltic review. Take care, have fun and have a safe trip.. Angel