Summit transatlantic Dec. 2008
We sailed the transatlantic many times. We booked this cruise onboard Navigator of the Seas April 2008.
We wanted a CC stateroom. Not at the Sky deck, because the Resort deck has a very large overhang, that shades the sun on the veranda. Starboard side because the sun, no conneted door, no obstructed view. The loyalty ambassador suggested 8063. According the 2008 brochure Celebrity's Europe, there are obstructed view at 8067+8069. We accepted.
When we arrivd, a huge window washing mashine outside our veranda. Really obstructed view.
Guest relation offered us a stateroom at port side. Absolute no sun. So no thanks.
When we came home we sent a letter where we complin the view. We expected a kind of discount. The answer from Oslo. You are from Denmark. You looked in the wrong brochure. Review feed misprint ad charges. The CC homepage don't mention the obstructed view for 8 CC stateroom. So absolute no compensation or discount from us. It's evident that the brochure is mistaken.
Since 2006 we have sailed 10 cruises with RCCL - CC. and we have 3 bookings for 2009.
That's the way to treat our loyalty.