if you have already booked there isn't much you can do. I too sailed the Horizon. I can't say I was horified, but very disapointed, it was filthy... I sailed on the Century several times and really liked the ship, but the last time was before the refurb and it was in terrible shape... I don't know anything about it since the refurb, but what I have read and heard from other people who have sailed her. Lets just say I won't be going anytime soon...