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-   -   Celebrity Infinity, not a good start (http://www.cruisereviews.com/forum/celebrity-cruises/37084-celebrity-infinity-not-good-start.html)

BJLD 06-06-2011 09:28 PM

Celebrity Infinity, not a good start
 
We're leaving home tomorrow for a cruise to Alaska on Infinity. We've lost our password to log onto the Celebrity site, and all we get in response to our cry for help is: "Thank you for contacting us. This is an automated confirmation that your email has been received. Our representatives will reply to your inquiry in the order in which it was received. Please reply only if you need to provide additional information related to your original email. Follow-up emails regarding the status of your query may further delay your response.

We appreciate your patience and understanding as we work to service your request."

Sounds like don't call us, we'll call you. . .

IF they get back to us, it will be too late to accomplish the online check-in.

This does not bode well. We sure hope the cruise goes MUCH more smoothly than this, IF we're even able to board!

Sandy 06-06-2011 10:23 PM

I don't think Celebrity monitors its emails 24 hours a day. You can go to Celebrity's Online Check-in area (scroll down to the bottom third of the page), where you just need your last name, booking number, ship and sailing date. You don't need a password.

Fill in all the information and when completed, you can print out your XPress Pass. You'll get one pass per room.

janfred 06-07-2011 02:31 AM

Sandy is correct I never use e-mail I call in at 1-800-760-0654 and get help right away. You will love the Infinity, we just got off the Infinity in Feb. Happy crew, great food and service! Have a great cruise !!


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