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-   -   BEWARE OF CBM Park and Sail Miami They Damaged My Car - 12+ BBB Complaints Unanswered (http://www.cruisereviews.com/forum/embarkation-ports-hotels-transfers/7046-beware-cbm-park-sail-miami-they-damaged-my-car-12-bbb-complaints-unanswered.html)

dpmark 07-08-2009 11:51 AM

Buyer beware... problems with CBM Park and Sail.

They damaged our SUV and refuse to pay for it.

This company has been sited many times all over the Internet. Please see this article:
http://www.orlandosentinel.com...r21,0,5250959.column

They have 12+ complaints unanswered with the BBB and now I see they have several complaints on cruise forum sites.

Here is a link to pictures of the damage they did to our SUV when we left it parked with them and took a 4 day cruise. http://picasaweb.google.com/se...#5351714276767868354

They also left us standing for 2+ hours waiting for pickup after the cruise. No less than 3 of their shuttles refused to take us to their car because we were not on their pickup list. There were other people waiting too. We finally had to take a taxi to their lot only to find our car damaged in two spots.

Here is how they responded to our claim:

We have investigated your complaint of alleged damages to your vehicle and have found no negligence nor liability on Cbm's part,although our Parking Contract clearly depicts the extend the limits of liability we investigate every single complaint.

Regarding your experience in the Port of Miami having to wait for such a long time,this is inexcusable and you had to also take a taxi to pick up your vehicle, you will be refunded $32.00 for the taxi as we understand is what you have said to our counter rep and also a 15% discount off your parking charges.

R. Simon
Cbm Park & Sail

Dave 07-08-2009 12:33 PM

So in the Orlando news article the person got what they asked for, and you were reimbursed the cab fare.

As for the alleged damage claim, that is anecdotal and hard to substantiate unless you took verifiable photos of the vehicle the moment CBM took control of it which showed no damage. What are they supposed to do, assume everyone who says their car was dented is right?

BTW, I see many of the complaints have been removed (Craigslist for one). But we'll leave yours posted.

dpmark 07-08-2009 12:55 PM

There are others who have had the same problem. Here is one post from another forum:

<edit to remove copyright violation>

Need I say more?

Dave 07-08-2009 01:29 PM

Please note that copying posts from other websites and pasting them here is a violation of our rules.

As I said, I'll let your post remain in public but we aren't going to have a back and forth about the company in question. Nobody here has any knowledge of your allegation and therefore there is nothing more that can be said. You think they damaged your BMW, they say they didn't. I'm giving you your public forum, and that is all that will be happening here.

To help this along I am going to close this thread but leave it public. No more about it please.


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