I believe Calesso is under the impression that any policy bought through a travel agent is actually underwritten by the agency and not a third party. I am not aware of any agencies that underwrite their own policies. Not even major ones nation wide. This can be verified when purchasing insurance simply by asking "Is this a third party?"
It should be noted that travel agents in addition to cruise line insurance, offer third party insurance which they are only acting as a contracted agent. These are usually big names like Berley, Travel Insured, Travel Guard, Access America, to name a few. It is perfectly safe to purchase these through a travel agent.
Cruise Week says that they have heard that "it's estimated almost $3 million in client final payments were never forwarded to the suppliers. Also, sources say Cruise Value Center has in excess of $1.5 million of insurance paid in, but never paid out to the vendor."
You know this makes me even happier with my TA. When we go in and make a payment, she picks up the phone talks to the cruise line, gives the CC/Debit card information, askes for a fax to confirm. We have a conformation that payment was made to the cruise line before we leave. I thought all TAs did that.
I have always been surprised that the Cruise Lines do not have a way to let you pay on line. Seems like they would want to keep the money in their own pocket. Paying on line seems to work for excursions. I know if would be a software thingy but could be done.
We have a conformation that payment was made to the cruise line before we leave.
I book via e-mail with my agent in Texas, but she always sends me a pdf of the booking - usually within a day or less.
It would be nice to have a feature where you could access the booking on-line and make a payment now and then. This wouldn't tie up your agent, and I can't see an agent minding if this option was available.