Go Back   Cruise Reviews Forums > General Cruise Chat Questions > General Cruise Chat
Register Forgot Password?
New! Use your Facebook, Google, AIM & Yahoo accounts to securely log into this site, click logo to login  
Search

Closed Thread
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 11-12-2008, 02:03 PM
Junior Member
 
Join Date: May 2006
Posts: 29
Default
Cruise Value Center closed its doors yesterday and are not answering the phones. They took with them over $17,000 in my group's final payments for a Jan. 2009 Royal Caribbean cruise. We are filing disputes with our credit card companies, but the outcome is uncertain.
http://www.thisworldtraveler.com/
http://www.professionaltravelguide.c...px?id=TW182350
  #2 (permalink)  
Old 11-12-2008, 02:19 PM
 
Join Date: Apr 2007
Location: birmingham, al
Posts: 1,842
Default
I have spoken with them before and they always seemed a bit shady to me. I hope that Jennifer, Marsha, and Roger (pronounced Rojay)land on their feet somewhere else and I do hope that you are able to get that financial mess straightened out. That is a lot of money to worry about.
  #3 (permalink)  
Old 11-12-2008, 02:37 PM
Junior Member
 
Join Date: May 2006
Posts: 29
Default
I have used them 4 times booking groups of friends from our ski club, the last 2 times with Roger. I was very happy with his service and even spoke well of them on this website. We just returned from a 2 week Eastern Med cruise in October and everything went well, including the promised amenities. Hopefully the credit card companies will take care of it and recoup the money, and Royal Caribbean will give us time to repay the balance due. Ironically, RCI answers the phone with a message saying we encourage you to book through your travel agent.
The message here is to bookk directly through the cruise line.
  #4 (permalink)  
Old 11-12-2008, 02:49 PM
Dave's Avatar
Administrator
 
Join Date: Dec 2005
Location: Alabama
Posts: 17,758
Default
Quote:
The message here is to bookk directly through the cruise line.
The message to me is to use a better managed agency. You did get travel insurance from an independent insurance company?

I hope everything turns out okay.
__________________
Dave
Editor, CruiseReviews.com
  #5 (permalink)  
Old 11-12-2008, 03:11 PM
LHT28's Avatar  
Join Date: Sep 2006
Location: Ontario, Canada
Posts: 807
Default
Quote:
Originally posted by calesso:
Cruise Value Center closed its doors yesterday and are not answering the phones. They took with them over $17,000 in my group's final payments for a Jan. 2009 Royal Caribbean cruise.
Were the payments made to RCCL?
I would check first before you dispute them
__________________
Lyn
FORMER CRUISES:
Alexandr Pushkin, Carnival-Holiday, HAL-(old)Westerdam, Orient lines-Marco Polo, Royal Olympic-Olympic, NCL-Dream, Dawn-Princess, ACCL-Grande Caribe, Oceania-Insignia (3), Regatta(4) Marina (1) St Lawrence Cruise Lines-Canadian Empress

FUTURE CRUISES:
Scenic River cruise June 11,2012
  #6 (permalink)  
Old 11-12-2008, 03:32 PM
Moderator
 
Join Date: Dec 2005
Posts: 6,010
Default
Quote:
The message here is to bookk directly through the cruise line.
Not necessarily true. Cruise lines can go bankrupt too. Have you ever heard of Renaissance and Premier Cruise Lines?
CVC was sold by the original owner Jeff Kivet approxiamately a year ago. At that time the company was solid. There is no reason to not trust a Travel Agency that is in good standing. You need to do some homework first. I wouldn't even buy a $30 shore excursion without checking out the company first.

Before you get all stressed out you need to contact the cruise line. However; they are going to need a little time to sort through all their accounting and bookings to see if in fact they received all monies from CVC.
  #7 (permalink)  
Old 11-12-2008, 07:29 PM
Junior Member
 
Join Date: May 2006
Posts: 29
Default
I immediately contacted Royal Caribbean when I couldn't get an answer on any of CVC phone numbers and my personal agent replied by email that he was no longer with the company. RCI had just received word of CVC's failure themselves and were scrambling in meetings to try to figure out how to proceed. In subsequent calls since yesterday to RCI, they still don't have an answer except that our bookings are solid but the balance has not been paid. We are being advised to take legal action or dispute the bill with our credit card companies. Hopefully, the credit card companies will recoup the money eventually and we will be issued a credit. For now we will probably have to repay the balance if we want to go on the cruise.
I have used CVC 4 times in the past 3 years, and today there they still have a satisfactory rating by the Better Business Bureau. Unfortunately, only one of the 5 couples took out trip insurance. I had done it for the 2 week Med cruise, but skipped it on this less expensive one. Another lesson learned.
  #8 (permalink)  
Old 11-12-2008, 08:29 PM
LisaP's Avatar
Administrator
 
Join Date: Dec 2005
Location: Massachusetts, USA
Posts: 5,541
Default
Quote:
RCI had just received word of CVC's failure themselves and were scrambling in meetings to try to figure out how to proceed.
That, to me, is a good sign. The agency was so large that there must be thousands of pax affected. The cruise lines don't want to lose those bookings, either. Keep us posted as you can.
__________________
Happy cruising!
LisaP
  #9 (permalink)  
Old 11-12-2008, 09:37 PM
Junior Member
 
Join Date: May 2006
Posts: 29
Default
I have gotten a quick education in the past two days about taking certain precautions to guard against losing a deposit when booking a trip.
Luckily no one in my group paid with a check, cash, money order or PayPal because they would have no recourse. Even charging with some debit cards wouldn't be protected. The Fair Credit Billing Act guarantees only your purchases made by credit card for insolvency of the biller.
Make sure you have the cruiseline's booking numbers, not the travel agency's, so that you can check that your deposits and final payments were received by the cruiseline.
And you should not buy travel insurance from either the travel agency or the cruiseline itself since it will not protect you if agency or cruiseline goes bankrupt. Insurance should be bought from an independent company, and you need to check its list of covered agencies, airlines or cruiseships. Any with shaky financial standings are usually not covered.
  #10 (permalink)  
Old 11-13-2008, 05:26 AM
Moderator
 
Join Date: Jan 2003
Location: Maryland
Posts: 3,874
Default
I'm not aware that the insurance policy would be invalidated if you went through a travel agency that closed before your trip. I assumed the policy is between you and the insurance company once purchased. But then, I know that if you buy a policy through a cruise line and the cruise line goes out of business, that policy is no longer valid. Hmmm.

I've asked my contact at a travel insurance company, but she's out of the office today.

Sandy
 
Closed Thread

Tags
bankrupt, bankruptcy, business, center, companies, cruise, cruisevaluecenter, exists, find, jeff, jeffrei, kivet, lines, longer, wwwcruise

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cruise Center on Roatan Progressing on Schedule Dwayne Carnival Cruise Line 16 07-25-2009 05:16 PM
The teen center Angie96 Princess Cruises 1 06-29-2008 03:36 PM
Fitness Center kess Royal Caribbean Cruise Line 3 02-22-2005 06:21 PM


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On
 

All times are GMT -7. The time now is 03:18 AM.

Contact Us - Terms of Use - Cruise Reviews Home - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2