Cruise Reviews Forums

Cruise Reviews Forums (http://www.cruisereviews.com/forum/)
-   General Cruise Chat (http://www.cruisereviews.com/forum/general-cruise-chat/)
-   -   Excursion Guarantee? (http://www.cruisereviews.com/forum/general-cruise-chat/1559-excursion-guarantee.html)

papa60 12-29-2009 06:23 PM

When we book excursions through the cruiseline,will we get our money back if there is inclement weather the day of the excursion?

Dave 12-29-2009 06:27 PM

You get your money refunded if the excursion is cancelled, which may or may not have anything to do with the weather. Thus, if you book a beach excursion and it rains, but the beach is still open, you lose. If the waves are too high for your Stingray City tour, you win.

papa60 12-29-2009 06:37 PM

I have booked the Tortuguero Canal in Costa Rica, and the Isla de Pasion in Cozumel. I plan to do the Panama Canal tour. Altogether it is a tidy sum for a school teacher. If it is a nasty day, I hope Carnival does the right thing.

Dave 12-29-2009 06:55 PM

It isn't always the cruise lines decision to cancel a tour. If the tour operator says "go" then that is usually how it happens.

MCPayne 12-29-2009 07:26 PM

Dave brings up a good point. The operators are under a contract with the cruise line. That is, the tour is not operated by the cruise line itself. That being said, it is up to the tour operator, not the cruise line, to cancel a tour, as there are other people on the tour not with the cruise line.

Dwayne 12-29-2009 08:01 PM

Dave explained this perfectly. Carnival's policy is to give a refund if the excursion is canceled.

If you have pre-booked online and the excursion is canceled on board, they will issue a credit on your Sail & Sign account. Any amount over your Sail & Sign balance will be given as a check at the end of the cruise.

They can be a "little" flexible about the refunds if the weather is "iffy" so to speak the early morning of the excursion while waiting for confirmation from the tour operator if you ask nicely at the Information Desk. They have refunded on board charged excursions in the past for me. It is the exception however and not the rule.

Most excursions are "rain or shine' without a Guarantee of weather conditions.

Dwayne

papa60 12-30-2009 04:46 PM

Thanks all...I guess I should have waited on booking those excursions...I mean, who would want to do a jungle tour on a boat in a rain storm? I'll just hope for good weather.


All times are GMT -7. The time now is 07:46 AM.

Powered by vBulletin® Version 3.7.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2