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View Poll Results: Fellow cruise-chat members,

HAL has finally changed their tipping policy!

According to John Craig
Vote yes if you agree with change. 5 50.00%
No if you think it is a mistake. 5 50.00%
Voters: 10. You may not vote on this poll

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  #1 (permalink)  
Old 07-23-2004, 06:02 AM
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Old 07-23-2004, 06:02 AM
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Old 07-23-2004, 11:01 AM
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I totaly disagree with this policy.I have been on lines that do it both ways and every time that we have sailed on a line that automaticly bills your account the service has been VERY POOR! I find that when the service personel know that they are going to get a tip no matter the level of service they Do NOT PUT FORTH THE EFFORT that they oterwise would. If I do take an HAL I will go to the pursers desk and inform them that I will not participate in the automatic gratuities program. I am Very much opposed to this way of tipping!
Tom
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Old 07-23-2004, 11:26 AM
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Tom,

I was referring to the change that HAL finally stopped using their statement, that tipping was optional, as a sales tool. The first thing I do when we cruise Princess, which has the same $10 a day tipping policy, is go the pursers desk and have my name removed from the automatic tip list. I too like to hand our servers their gratuity. I might have to reword my poll questions.
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Old 07-27-2004, 07:31 PM
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Since I'm booking a cruise on HAL now, I want to be sure I understand this situation. If I go to the Purser and am removed from the automatic list, I then tip just as I would in any restaurant, etc?

I had read what they post on the HAL site, but it didn't say anything about this option.

That's why I'm here.... to learn from the pros!
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Old 07-28-2004, 12:29 PM
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Judy
That is correct. You need to go to the purser's desk upon boarding and tell them you will not participate in the automatic gratuity program.H A L is owned by carnival and I have done it with them in the past. I try to avoid the cruise lines that have this policy because I see a definate lack of service when the service people think they are going to get paid if they do any thing or not. I find this to be a very socialist way of operating a bussiness.There are some that will go above and beyond, but not many.I like presenting my servers with an envelope on the last day and showing my appreciation, usually more in the envelope than the minimum, but if that is all they deserve or earn that is all they get.
Tom
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Old 07-30-2004, 05:30 AM
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Personally, It has been my experience the HAL Staff worked overtime to keep passengers happy. The fact that tipping was optional meant that often they were not remunerated for this excellent service (obviously not everyone feels the need to reward good service). I am glad to see the "tipping optional" policy removed so that these hard workers get the same kind of compensation that crew of other cruiselines get.
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Old 07-30-2004, 11:16 AM
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I want to be sure that the staff is well compensated fot there hard work also.maybe tipping optional is not the way to go and I will agree that it probably is not.But as I have stated before I have been on ship with the automatic gratuity system and it does not work well. It has been the worst service I have had on a ship.What is wrong with the traditional way of tipping?
Tom
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Old 08-01-2004, 06:22 AM
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Gee Tom, I am sorry that you have had bad experiences so I certainly understand your opinion. However, my experiences have been just the opposite - a smile, making it a point to remember and use their names, simple thank yous and taking a bit of an interest in them as real people seems to always worked wonders for me as far as quality of service (even when I hAVE prepaid the gratuities). I also like the convenience of the automatic charge to my account. The last thing I like to think about or deal with on a cruise is money matters.
Shelley
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Old 08-03-2004, 06:49 AM
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I like the new policy. The only time we sailed on HAL we were constantly reminded that tipping is not required but greatly appreciated. A one hour show could have been 10 minutes (exaggerating) if they cut out all of the reminding about tipping. Our room steward grab us as we were leaving our room and called us to come into his work station. He showed us a photo album of his family and where he lived, a nice touch but the poor guy was basically begging for a TIP. There are too many passengers that take advantage of these workers.

I do not mind tipping but I think people were mislead by HAL's old policy. Our TA reccommmended HAL saying that TIPS were included in the cost of the cruise and she even pointed it out in the brochure (TIPS not required). This is confused with TIPS included. She made this a selling point that the cost of the cruise already included the TIP. After the cruise we told her that her information was wrong. She looked at us and said "Did you really think that you did not have to do any tipping? I know you have cruised before." We have not used her again.

Out of the 6 cruises that we have been on 4 had automatic tipping. It is so nice to be able to charge the TIP. We have never had any problem with any service. All of the workers we came in contact with were great. I think LUV2Cruis has the right idea. We treat them as people, give them repect and a smile. Never had any problems, but have seen other passengers with the same waiter acting as A-holes and getting back the same.
 
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america, cruise, hal, holland, page, policy, shelley, tipping

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