I got 3 cruises with sky auction and had good luck, I would call sky auction and talk to someone in the cruise department and I would not give up until I talked with someone. The toll free number is 1-800-929-9929 Jon is great his ext. is 152 and so is Nick his ext is 113. Keep calling until you speak with a person. Good Luck and keep me posted, I would like to find out what happened.