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  #11 (permalink)  
Old 03-01-2008, 04:40 PM
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No Neil, no air deviation fee; didn't change a thing. Just bought the normal air package and that's what I got. Believe me, I was just as surprised as you.
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Old 03-01-2008, 04:59 PM
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Man Rick, you've obviously cruised enough with them to be a VIP! That kind of luck just doesn't happen often with cruiseline air. You need to visit the casino onboard with that luck, you may pay for your cruise!

Cheers, Neil
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Old 03-01-2008, 06:23 PM
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We had a close call when we went on the Mariner in 2006. We had RCCL transportation and our flight was on time. But, when we arrived there was a man in a wheel chair at the airport and RC could not find a bus where the lift would work to get him on the bus. They were very backed up and a group of us had to wait. He was and older gentlemen with a nurse, we all really felt bad for him. By the time we got to the ship the drill was already in progress....to top it off this was the cruise where a young man jumped over board in the middle of the night while we were at sea (he was very drunk). It was an adventure to say the least...but we still cruise and if we do leave the day of the cruise we are out of here at the crack of dawn!!!
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  #14 (permalink)  
Old 03-02-2008, 03:33 AM
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Thanks Neil for posting this. What I have read has been ambiguous, as Lisa also noted. I was under the impression it pertained to passengers that had not pre-registered their information.

Dwayne
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Old 03-02-2008, 10:49 AM
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For anyone who has not done pre-registration the arrival time at the pier required is 3 hours prior to departure. Most lines now send emails or faxes to agents and I assume clients, for those booked direct, advising them when they're nearing their cruise if the line has not recieved the registration info. The email urgently requests that the client pre-register immediately to avoid issues at the pier or will be required at the pier the full 3 hours early.

Their websites may be ambiguous but their notifications are not. Princess has a leg up on the other lines in this area as they will take the info by phone for clients without computers or with other issues registerring online. The rest require the info online although most will accept a fax. The problem with their fax acceptance is, except for HAL who still sends a packet, the forms are all online. Folks without a computer, online access or a printer are still in a bad spot. I hope the other lines will adopt Princess policy of allowing the info to be called in.

Cheers, Neil
  #16 (permalink)  
Old 03-02-2008, 02:28 PM
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Everyone should check with their Travel Agent or the cruisline they are traveling on. The cruise lines seems to vary slightly in their rules. Royal Caribbean for instance says if you aren't checked in online then you need to be checked in two hours prior, and everyone must be checked in 90 minutes prior. See here.

The key is if everyone plans to get to the pier several hours earlier it will help eleviate stress in the event of delays. I always recommend flying in the day before.
  #17 (permalink)  
Old 03-02-2008, 02:30 PM
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The policy on each of these sites is somewhat mis-leading. It says "Must check-in" at least 90 minutes prior to departure. It does not say arrive at the pier 90 minutes prior. I'd copy the actual emils I've been recieving in mass that states clients must arrive a minimum of 3 hours prior if they have not completed online check-in but I don't think I'm supposed to copy and paste such info onto the forum. anyway, be careful of actual wording on such statements. It can get you in trouble if you cut things too close. Please plan ahead and be early whether flying or driving and do the online check-in if possible. The old term "Better safe than sorry" applies here.

Cheers, Neil
  #18 (permalink)  
Old 03-02-2008, 02:53 PM
 
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Perhaps this policy will force more people to complete their online check-in. Doing so makes life for everyone so much easier. Walk up to the counter with you passport, credit card, medical form completed & your done in less than 5 minutes.
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Old 03-02-2008, 03:20 PM
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There's a lot of information in this thread... so, to recap:

  • DHS rules have tightened the embarkation timeline for passengers.
  • All pax must be checked in and onboard the ship anywhere from 90 to 120+ minutes prior to the scheduled departure time at the embarkation port. This varies by cruise line, so check with the line you will be sailing.
  • Pax who complete online check-in must do so at least several days prior to the cruise; again, this varies by cruise line.
  • Pax who have not completed online check-in must check in with an agent at the pier at least two to three hours prior to the scheduled departure; again, this varies by cruise line.
  • Take wait times into account when planning your arrival at the pier!!
  • Should passengers be denied boarding due to missing one of the above, contact your TA, who will know what to do. If you are cleared to catch the ship later, you will pay the expenses to get there. (This is the part that was ambiguous to me upon my initial reading -- so TAs, please verify.)[/list]
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Old 03-02-2008, 04:02 PM
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Quote:
If you are cleared to catch the ship later, you will pay the expenses to get there. (This is the part that was ambiguous to me upon my initial reading -- so TAs, please verify.)
Hi Lisa, in most cases this is correct. If you miss a ship and booked your own air you will be responsible for the cost of the flight to catch the ship. If you have cruiseline air, they will SOMETIMES hold the ship if the delay is expected to be a reasonable time time period(*They determine what is reasonable). Sometimes the airlines, if and only if they have caused you an unreasonable delay will provide assistance. Seldom will they pick up the tab but they have in a few cases where they believed they could be deemed negligent should something go to court. I'm not a lawyer, but treble damages can cost them three times the cost of fixing the situation if you were to win in court and they were held to be grossly negligent, very hard to prove. You have to follow the cruiseline guidelines for flights if you have insurance and want the cost to be covered for the flight delay issues and hotel and flight costs to catch up.

Cheers, Neil
 
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