I was scheduled to go on a Alaskan cruise on Norwegian cruise line with my sister and her family on July 8th this year. On July 6th my sister found her daughter had hung herself.....and we were unable to go. None of the family had purchased insurance. My sister received a full refund and my family received a "condolences" letter. The letter stated "The were unable to comply with our request for a credit or refund because it would be inconsistent for us to make exceptions when other passengers have cancelled and accepted these terms". I understand that my sister was the parent, however we could not go on the cruise under the circumstance. It seems to me they violated their own rule by giving my sister her money back and me nothing...do I have any recourse?
Sorry for your loss. It is not likely you have any recourse. The contract of the cruise line is quite specific in it's cancelation penalties. Had you bought insurance then you would have a claim because your travel companions couldn't go. The cruise line would argue that they offered insurance. I am truly sorry this happened.
I am truly sorry for your loss as well. I think this totally sucks and stinks. I think immediate Family is a nephew or neice at least in my Family is. And yes you do have recourse, complain and tell people number 1 like you are doing. Second, they should pay you back for whatever that cabin sold for. If they sold the cabin that money is rightfully yours. If it went empty then is another case. Keep after them for an audit of what they got for it.
An NCL cruise is pretty expensive, and they should not add insult to injury. NCL is the same company as CCL and they gave me the difference in credits when I could not make a cruise.
Don't let it consume you as you have suffered enough. But do fight it. Worst case scenario, file a claim in small claims court and tell the local media. My main point is if they re-sold the cabin that money should be credited to you.
Calikares, so sorry to hear about your loss. How terrible. I hope you keep pressuring the cruise line for a refund or another cruise. My God have these people no compassion. I cant imagine anyone being so cold. You and your family are in my prayers. PS: I moved to Minnesota from Yuba City 9 years ago. How are things back there?
Make absolutely sure that you discuss (letter, telephone) this matter with as high a ranking person in NCL that you can, including the parent company of NCL. Sometimes lower level personnel do not have the authority to change from established procedures but senior managers, VPs, and even presidents of companies can and often will help persons in situations where they can be of assistance. They did not rise to high levels by being stupid or excessively mean spirited, especially in a service oriented business like the cruise business.
And if possible, be willing to allow NCL find you a comparable cruise to the one you could not go on.
I basically had a similar situation happen with a client, only thing she cancelled her cruise on the final payment date which is also penalty day. I argued with Carnival for over 3 hours and kept going up the chain, but I was told that Carnival will make NO exceptions. Her situation was a little different, after 20 years of marriage her husband left and cleaned out all bank accounts and maxed credit cards, she knew she could not go on the cruise and pay her mortgage and take care of her daughter. I explained this to the agents at Carnival, but it did no good. Best we can do now is write a letter to their research department and hope for the best, at least give the woman a cruise credit. The agent told me that bottom line the woman lost $500.00 of her money and they were not going to make an exception, said they have gotten extremely strict about this.