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-   -   Carnival Brands Casino Club Member Site (http://www.cruisereviews.com/forum/general-cruise-chat/37483-carnival-brands-casino-club-member-site.html)

Dwayne 09-22-2011 12:30 AM

Carnival Brands Casino Club Member Site
 
Hey all, The New Casino Site is supposed to be Coming Soon according to THIS-Click Link.

The box is gone now that we always used to send our returning cruise information as Members. My best advice is to use the email they provide, and follow up with a phone call in the interim.

This has been a long time coming, and hopefully the site will be more user friendly.

Dwayne

Jim C. 09-22-2011 05:39 AM

Interesting... I hope it is more helpful than their last website. I would like to see a definite clickable thing to let them know you are cruising again. They never had something obvious before. (Of course you shouldn't HAVE to tell them, your past guest number on a booking should trigger something in the system to send the OPC a notice. But that is a different gripe)

The last site basically said.. "hey we have casinos on our ships" which is the ultimate in "duh..." moments.

Dwayne 09-22-2011 09:19 PM

Yeah, I know. You had to look for the Contact Us section. And basically the only way you knew the procedure was by word of mouth. Most Members don't even know the procedure to get gifts. They have been changing this back and forth for about 10 years. Then each Cruise Line had their own individual sites. I always have used the OPC one instead of Carnival's.

Dwayne

penny3333 09-23-2011 10:02 AM

I wonder when, coming soon, means. Could be a year, could be a month. I'd like them to get Princess going by December so I can go lose money knowing that they know I'm there:)

Jim C. 09-23-2011 05:23 PM

See thats your problem Penny, they seem to know u more if u win lots of money! I seem to get more out of them after a good trip than a bad. :cool:

Dwayne 09-23-2011 11:10 PM

You probably just play with more than we do. :cool: I doubt I will get much this time. Of course I say that every time and still get super gifts. I agree Jim - They need an appropriate link for returning Members. One with specific information fields. For example I sent an email yesterday to let them know I was returning. I only included my Name, Ship and Sail date, and Booking #. I forgot to add my Birthday. Now I am going to have to call or I will only get Chocolate Strawberries and the Photo Voucher. At least that is how it has worked in the past for me. If I call they ask for my Birth date and then I get a bunch more stuff plus the Champagne and Bar Credits. ;)

Dwayne

penny3333 09-26-2011 10:42 AM

Jim, it's been so long since I had a good return from the casino that I can't remember. Most of the time the casino hosts feel sorry for me and give me a t-shirt or cap.

Jim C. 09-26-2011 02:23 PM

Penny never discount the pity points. T-Shirts and Caps.... not the best of comps, but still better than nothing.

Dwayne 09-27-2011 12:24 AM

I wondered why I always get T-Shirts and Caps...Must be the consolation prizes. :)

The last time the Host came around the last night and ask me what gifts I would like shirts or caps. I said shirts because I have every color cap they make. He brought my bag and it had shirts and a cap as a joke I guess. I actually didn't have a black one yet and had never seen one before. :)


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