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Old 07-11-2013, 09:21 PM
 
Join Date: Sep 2007
Location: New Jersey
Posts: 969
Default Overselling a Cruise Ship
Hi everyone.

I know this is probably a regular occurrence, but I had a first time occurrence the other day about 2 days before I was to set sail, which I almost took, but declined. I got a call from the inventory, saying they were slightly oversold, and were looking for people to move to the July 14th cruise or later on the Golden Princess. I had an inside room, and they were offering me a balcony, and $500 refundable onboard credit. I declined, like I said, as I had already put in for the time off, etc. This was the Friday night before I had to leave. I'm still wondering what made them call me, as I'm in New Jersey, and had to fly to Seattle. The only thing I can think of was that I booked my air through Princess, and had I accepted that offer, they would rebook my flights at no additional cost to me.

I guess it's really two questions. The first, why did they call me, when they know I have to fly all the way across the country, and 2, is this something that happens on a regular basis, similar to what happens on flights when they're oversold?
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2009 - Enchantment of the Seas (Western Caribbean)
2010 - Freedom of the Seas (Western Caribbean)
2013 - Golden Princess (Alaska, roundtrip from Seattle)
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Old 07-14-2013, 03:58 PM
LHT28's Avatar  
Join Date: Sep 2006
Location: Ontario, Canada
Posts: 807
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They called you because you were on the ship probably in a cabin that was waitlisted so they had other to fill that cat

It does happen on popular routes it may not happen all the time but the cruise line know some will cancel so they overbook but then some do not cancel so them the offers start coming in
Someone will eventually take the deal
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Old 07-25-2013, 05:21 AM
 
Join Date: Oct 2007
Location: Ocean Springs Mississippi
Posts: 400
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So, were they offering you the $500 credit and your money back on your cruise, or would you simply get the upgrade at your current fare?

Too bad you couldn't do it.

I hope you had a great trip!

Brad
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Old 07-27-2013, 08:36 AM
 
Join Date: Sep 2007
Location: New Jersey
Posts: 969
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I assume it would have been an upgrade at my current fare, and the $500 "refundable onboard credit." Not exactly sure what that means.

Anyway, my cruise was great, and will probably have to wait a year at least before I book / plan my next one. I'm thinking maybe the Eastern Caribbean might be next.
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2007 - Majesty of the Seas (Bahamas)
2009 - Enchantment of the Seas (Western Caribbean)
2010 - Freedom of the Seas (Western Caribbean)
2013 - Golden Princess (Alaska, roundtrip from Seattle)
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Old 07-27-2013, 02:31 PM
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Join Date: Dec 2005
Posts: 6,018
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A refundable onboard credit means if you don't spend it all on onboard purchases then they will refund the remainder to you. If it is nonrefundable then you need to spend all of it onboard. If you don't, they won't give any back to you. I've had nonrefundable credit and just spent whatever is left in the gift shop on the last night of the cruise.
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