Ever called Delta and noted an Indian lilt in the voice of "Steve", your customer service rep? (They used American sounding names on purpose)
Did you have a problem communicating your problem?
Well, it seems Delta was listening to the mountain of complaints and has slowly been shifting the calls back to the U.S. over the past year. I heard today that the Indian call centers have now been closed. So now if you are in the U.S. and call Delta, you might still get someone with an Indian lilt in their voice, or perhaps someone who reminds you of Cozumel, but your call has not left the U.S.
Rodney, that would be fixing to sit down to vittles With all the people out of work, wanting any type of a job, be it a second or part-time or full-time, it seems to me that the airlines could manage to have people answer calls from their home. A pc should be all you need. You could do voice over ip and have a username/password into their system. I certainly wouldn't mind doing it for a cruise line
Yes, in the south there is no lunch. It is breakfast, dinner (lunch), and then supper. Some pronounce "fixin" as "fittin".
I've often thought it would be neat to work for a cruise line as a customer service rep at home. This makes sense on so many levels. The pay could be less than they pay people who work at the cruise line offices, no benefits package (perhaps just a nice discount for cruises), and best of all, depending on the cruise line I probably know more than their employees do and could give the correct info on the first try. That goes for many other forum members too. I'm not just blowing my own horn.
I'd be happy to wear a headset for a few hours a day while I sit here at the computer, having calls routed to me. It reminds me of a Saturday Night Live skit from 1979, for Craig's Travelers Checks. Craig's Travelers Checks.