Who's kidding Who... When your cruise director stands before you giving his talk prior to disembarking, and tells you tipping is not required on HAL but the crew earn 95% of their income from tips, you know tey are working for your tips and be prepared to tip.
Our family policy is to tip each bar order, we tip our waiters and bus staff,tip the assistant maitre d, and tip the Lido staff, that have gone out of their way to service us. The Pinnacle staff go way beyond normal service. and get tipped accordingly. HAL should either change their policy and make it less confusing for new cruisers.