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Billbo 01-25-2013 08:43 AM

Holland America won't reduce booked price
I've seen on earlier posts here and elsewhere that cruise lines often reduce price or offer onboard credit if a rate goes down after booking. On Dec. 19, I booked a Jun 23 Alaska cruise. Yesterday, I found that the price for my stateroom dropped 150/person. I called HAL, and **** offered no sympathy. No fare reduction. No offer of upgrade nor credit. Maybe old-cruisers know that HAL etches your price in stone at booking. As a first-timer, this took me ** surprise. Anyone considering HAL should keep this in mind. I'll update here if anything changes.

Sandy 01-25-2013 10:00 AM

Billbo, were there any conditions on the lower rate? Did it say something like, "For new bookings only." or something else that disqualified your booking?

Several cruise lines have reconsidered their policy of lowering the price once a reservation is under deposit. Is your reservation something you can cancel (since you are outside of the penalty period) and rebook at the lower price while staying in the same category?

Billbo 01-25-2013 10:41 AM

HAL has my $700 deposit ($350/person). They will let me cancel, forfeit the fee and rebook. But that would make no sense.

Dave 01-25-2013 10:43 AM

Meanwhile I am trying to figure out why the word using the letters b and y is being censored.

Billbo 01-25-2013 10:54 AM


Originally Posted by Dave (Post 296573)
Meanwhile I am trying to figure out why the word using the letters b and y is being censored.

Probably guarding against me using an acronym in place of calling HAL a "big yerch.";)

Sandy 01-25-2013 11:10 AM

What fee is non-refundable? Your deposit should be refundable until the day before final payment is due. Or do you have a different arrangement with HAL?

Dave 01-25-2013 11:20 AM

Was this booking done under a special promotion? Those can be non-refundable including deposit.

Billbo 01-25-2013 11:39 AM

Good question I should have thought of. I assumed I was paying a nonrefundable deposit. It was a fee I was required to pay to hold the booking. In the conversation with the HAL agent (whose name was blocked in my original post), it would have been better customer service to run through these options with me. This is turning into an advertisement for using a travel agent in the future. (Now typing the word "**" just for fun to see if it is blocked.)

Dave 01-25-2013 11:50 AM

Well, I wasn't going to say it but since you brought it up, I always encourage new cruisers to use a travel agent who specializes in cruises. You just don't know all the details when you do it yourself directly, and as you learned, the cruise line isn't going to educate you on things.

I have been cruising for over 20 years and still use a cruise specialist to make my bookings.

I'm going to have to get our technical people involved on this 'by' issue.

Billbo 01-25-2013 12:54 PM

I just called HAL and had them transfer my reservation to an agent. Thanks, Dave.

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