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susanmaz 08-17-2010 10:21 AM

I've been checking prices on my Feb cruise every day - I do this by logging into my HAL Mariner Account and checking the price on my cabin. Last Friday, when I did this, I saw another $100 price drop on the cabin category. I sent an e-mail to my Personal Cruise Consultant asking if we were eligible for this price change. After discussion with PCC, I found that the price was a web-based Mariner promotion for new bookings, but since there was no indication to that effect on the web site, they would honor the lower price for us. Bazinga ~ better price and great customer service to boot. I do like Holland America.

Dave 08-17-2010 11:43 AM

Kudos to HAL for that.

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