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  #1 (permalink)  
Old 09-20-2011, 04:50 PM
CruiseDad's Avatar  
Join Date: Nov 2006
Location: New Hampshire
Posts: 848
Default Crown Plaza does a good thing
I frequently travel to the same area in CT and stay at the same Crown Plaza each time. The last 2 times the shower was barely warm so I told the desk that the next time I needed to have a hot shower. I checked in today and they put me in a suite, and had checked the hot water. I had a personal note from the manager and Chocolate Strawberries and a cheese and cracker plate waiting in my room. I only wish I had my wife with me. I sent her a photo

Now that was a nice follow up. Certainly have gained my business for the forseeable future with that response

Kudos to Crown Plaza
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  #2 (permalink)  
Old 09-22-2011, 02:14 AM
Join Date: Aug 2005
Location: North Myrtle Beach, South Carolina
Posts: 11,612
That was a Super thing to do! I think they have complaint/issue logs for Guests as to they know when you are returning.

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