Go Back   Cruise Reviews Forums > Cruise Lines > Norwegian Cruise Line
Register Forgot Password?
New! Use your Facebook, Google, AIM & Yahoo accounts to securely log into this site, click logo to login  
Search

Closed Thread
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 09-30-2007, 05:08 PM
gdjoslin's Avatar
Senior Member
 
Join Date: Dec 2006
Location: Near Yosemite, California
Posts: 1,937
Default
We are thinking of flying to Hawaii next August and taking a NCL Hawaii Cruise. Season we hear lots of bad service complaints about the crews on these ship. Is it really that bad? Is it better to wait until a different time of year and Take HAL or Princess out of San Diego?

We are trying to find a cruise for the end of July or beginning of August.

Edit: Modified thread title, see below. -LP
__________________
Gary
Cruise Photos from Mexico and Alaska
http://joslin-family-photos.smugmug.com/Cruises

  #2 (permalink)  
Old 10-28-2007, 05:09 PM
Junior Member
 
Join Date: Oct 2007
Posts: 1
Default
Our family did the 7 day NCL Hawaiian cruise the last week of Sept. I too had read numerous reviews of NCL and their Hawaiian cruises. Our experience was just the opposite of many of the negative reviewers. The service aboard was fine as was the food. We found the staff to be extremely friendly and helpful. The dining experience was not a problem at all. Actually we met our waiter (from the previous evening)at the breakfast buffet. He offerred and then made reservations for us and provided admirable service for several dinners during the week.
I am a highly critical person with cruise experience and have no hesitation at all recommending the NCL Hawaiian cruise. We sailed on Pride of America.
  #3 (permalink)  
Old 10-29-2007, 03:59 PM
TrvlPro's Avatar
Senior Member
 
Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
Default
I'm an agent and the overall reviews are still below the rest of the industry for food and service. I'm delighted to read the previous post and have been getting better reports lately. They recently had a major infusion of capitol from an investment group. With the slow but steady improvement in the reports from the Hawaii maret on these ships and the plans to move Pride of Hawaii to Europe to lower supply and possible increase revenue on the two remaining ships the outlook is better than it has been since the inception of this program. Hopefully they have turned the corner and will have a product at least equal to the product in the rest of the industry.

With predominantly U.S. crew members and a union it's hard to get a crew as hard working and dedicated as other ships offer. There are some very good ones, like the previous poster was fortunate enough to get. But there is still heavy turnover, many trainees on each sailing and some morale issues that are common.

These sailings have, as a result of the poor reviews had a softer market. That means great pricing for a Hawaiian cruise. With pricing like we've seen the past couple of years it would be worth a little bit of a disappointment with the food and service. Even better if you get a great rate and very good food and service.

Cheers, Neil
  #4 (permalink)  
Old 10-30-2007, 03:30 PM
Junior Member
 
Join Date: Oct 2007
Posts: 1
Default
I was so disappointed to read all the terrible reviews. I am getting married in July and really want to go to Hawaii for my honeymoon. Unfortunately, this cruise was probably my only hope, because of the affordability. I need to know if anyone thinks I should just go for it or if I should plan to go else where? I have cruised before but only with Princess and they have always exceded my expectations, by far.
  #5 (permalink)  
Old 10-31-2007, 04:01 AM
LisaP's Avatar
Administrator
 
Join Date: Dec 2005
Location: Massachusetts, USA
Posts: 5,541
Default
Hi MCarroll, and welcome to cruise-chat. And, congratulations on your upcoming wedding!

I wouldn't be too concerned about your cruise. I've been hearing better reviews recently -- and as Neil posted above, so has he (and he gets to hear a lot more feedback than I do). I would not expect the same experience on NCLA as you've had on Princess, but as this is more of a destination cruise, keep an open mind and enjoy! (BTW, I did a cruise last year on a line I hadn't been crazy about in the past, but booked it solely for its destination--and it turned out to be a great cruise. I just adjusted my expectations a bit. I'm even thinking of repeating it next year.)
__________________
Happy cruising!
LisaP
  #6 (permalink)  
Old 11-12-2007, 07:58 AM
kathycruiser's Avatar
Member
 
Join Date: May 2006
Posts: 53
Default
Can anyone tell me what the specialty restaurants are on Pride of Aloha and what the cover charge is?
Thanks.
kathycruiser
__________________

Free Cruise Tickers
  #7 (permalink)  
Old 11-12-2007, 11:20 AM
TrvlPro's Avatar
Senior Member
 
Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
Default
Palace Main Restaurant (Main Dining Room)
Cuisine: Continental
Dress Code: No shorts or jeans after 6:00 p.m. in the dining rooms.
Surcharge: No
Reservations Required: No
Hours
Breakfast: 7:00 a.m. 9:00 a.m.
Lunch: 12:00 noon 2:30 p.m.
Dinner: 5:30 p.m. 12:00 a.m.

Crossings Main Restaurant (Main Dining Room)
Cuisine: Continental
Dress Code: No shorts or jeans after 6:00 p.m. in the dining rooms.
Surcharge: No
Reservations Required: No
Hours
Breakfast: 7:00 a.m. 9:00 a.m.
Lunch: 12:00 noon 2:30 p.m.
Dinner: 5:30 p.m. 12:00 a.m.

Royal Palm Bistro
Cuisine: French
Dress Code: No shorts or jeans after 6:00 p.m. in the dining rooms.
Surcharge: Yes, $15 plus tax per person
Reservations Required: Yes
Hours
Dinner Only: 5:30 p.m. - 12:00 a.m.

Kahili Restaurant
Cuisine: Italian
Dress Code: No shorts or jeans after 6:00 p.m. in the dining rooms.
Surcharge: Yes, $15 plus tax per person
Reservations Required: Yes
Hours
Dinner Only: 5:30 p.m. - 12:00 a.m.

Pacific Heights Restaurant
Cuisine: Hawaiian/Asian
Dress Code: No shorts or jeans after 6:00 p.m. in the dining rooms.
Surcharge: Yes, $12.50 plus tax per person
Reservations Required: Yes
Hours
Lunch: 11:00 a.m. - 4:00 p.m.
Dinner : 5:30 p.m. - 12:00 a.m.

Hukilau Cafe
Cuisine: Assorted Buffet, Food Stations, Snacks & Grill
Dress Code: Casual
Surcharge: No
Reservations Required: No
Hours
Breakfast: 7:00 a.m. - 9:00 a.m.
Lunch: 11:00 a.m. - 4:00 p.m.

In addition to the restaurants mentioned above, the Pride of Aloha also features midnight buffets and 24-hour room service.

Cheers, Neil
  #8 (permalink)  
Old 11-12-2007, 11:41 AM
kathycruiser's Avatar
Member
 
Join Date: May 2006
Posts: 53
Default
Thanks trvlpro!!!
I appreciate the info.
__________________

Free Cruise Tickers
  #9 (permalink)  
Old 11-25-2007, 01:27 PM
Junior Member
 
Join Date: Nov 2007
Posts: 3
Default
MCarroll, worry ye not! We've just returned from Pride of Aloha's 11 day cruise around the Islands and agree with LisaP that if it's Hawaii that you fancy, concentrate on the destinations. We've cruised with various other lines and would rate NCLA (this cruise)as our least preferred but that's not to say that there's anything particularly wrong with the ship/service. I was actually pleasantly surprised after reading some fairly negative feedback after we booked our holiday, it was simply not as good as other cruises we have enjoyed.
I would suggest that you avoid booking a cabin anywhere 'forward' if at all possible. We were on Deck 6a and were woken at approx 0600hrs on docking or tendering days (engine or anchoring noises)!
The food in the cafe's and main dining rooms was nice - limited choices, but well cooked & presented but the service could be quite slow. The specialty restaurants provided larger servings but equally as nice but in more private settings. The buffet on the Hukilau Cafe & Lenai was disapointing on the whole (available choices)and it was sometimes difficult to find a seat.
I would also strongly suggest that you don't depend on booking excursions from NCL. The exact same tours are available from the same tour company NCL use (plus another company)at quite big savings. Flyers were handed to everyone waiting to board the ship and the freephone numbers can be used from any island to book a tour for your next stop. With comimg from UK we pre-booked a couple with NCL (fear of the unknown) but booked the remainder locally. Every port also has a free shuttle services to get you to a Hilo Hattie store or a major shopping centre. Shuttles to beaches were also available at some ports (short walking distance at others).
Regards - Chris
  #10 (permalink)  
Old 11-26-2007, 04:33 PM
TrvlPro's Avatar
Senior Member
 
Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
Default
Great post UKChris, welcome to Cruise-Chat and for providing all the valuable info. Great to have another cruiser share their insight and experience.

Cheers, Neil
 
Closed Thread

Tags
11, bad, cruise, cruises, day, feedback, food, forum, free, hawaii, ncl, ncla, restaurant, review, service, tax

Similar Threads
Thread Thread Starter Forum Replies Last Post
Decor on Gem and other NCL ships Cortney Norwegian Cruise Line 6 02-27-2008 05:48 PM
Which ships in Hawaii now? Lyle Orr Norwegian Cruise Line 6 02-25-2008 10:44 PM
Pools on NCL ships buppa Norwegian Cruise Line 3 08-13-2007 11:16 AM
Don't judge NCL just by their American ships! flygirl Norwegian Cruise Line 0 12-12-2006 09:15 PM
Where can I compare the sizes of ships for NCL raffles General Cruise Chat 9 11-06-2006 11:06 AM


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On
 

All times are GMT -7. The time now is 06:54 AM.

Contact Us - Terms of Use - Cruise Reviews Home - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2