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Old 08-20-2004, 04:04 AM
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Location: Wickliffe, OH
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There has been much discussion on numerous chat boards from disgruntled POA passengers. Well, obviously NCL Execs have found their complaints warranted as this press release attests:

Pride of Aloha Not Yet Delivering What NCL Wants
Aug 19 - Today, in a prepared statement, NCL acknowledged the onboard service on Pride of Aloha isn't meeting what they want and apologized to recent passengers for not delivering the product they expected to. "As with many new ventures, the company has faced a number of start-up challenges that have affected some of Pride of Aloha's guests experience and the company would like to apologize for that," the statement said. "Although the company has received many positive comments on the initiative it has taken to make this product possible and indeed on the friendliness and quality of the crew onboard, it recognizes that for a variety of reasons the service on the initial cruises was generally not up to the standard for which NCL is known."

NCL went on to offer a variety of refunds and price reductions on Pride of America cruises for recent Pride of Aloha passengers:
-They plan to refund 50 percent of its controversially mandated service fee to passengers who have sailed on Pride of Aloha.
-NCL will also issue cruise credit certificates, representing 20 percent of their cruise value, based on the passengers' Pride of Aloha sailing. The credit must be booked and used by the end of 2005.
-Additionally, past Pride of Aloha guests who want to sail on either that ship or the line's newer, not-quite-finished Pride of America, will receive a discount on future bookings.
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Old 08-20-2004, 04:04 AM
NancyN's Avatar
Senior Member
 
Join Date: Jun 2002
Location: Wickliffe, OH
Posts: 2,555
Default
There has been much discussion on numerous chat boards from disgruntled POA passengers. Well, obviously NCL Execs have found their complaints warranted as this press release attests:

Pride of Aloha Not Yet Delivering What NCL Wants
Aug 19 - Today, in a prepared statement, NCL acknowledged the onboard service on Pride of Aloha isn't meeting what they want and apologized to recent passengers for not delivering the product they expected to. "As with many new ventures, the company has faced a number of start-up challenges that have affected some of Pride of Aloha's guests experience and the company would like to apologize for that," the statement said. "Although the company has received many positive comments on the initiative it has taken to make this product possible and indeed on the friendliness and quality of the crew onboard, it recognizes that for a variety of reasons the service on the initial cruises was generally not up to the standard for which NCL is known."

NCL went on to offer a variety of refunds and price reductions on Pride of America cruises for recent Pride of Aloha passengers:
-They plan to refund 50 percent of its controversially mandated service fee to passengers who have sailed on Pride of Aloha.
-NCL will also issue cruise credit certificates, representing 20 percent of their cruise value, based on the passengers' Pride of Aloha sailing. The credit must be booked and used by the end of 2005.
-Additionally, past Pride of Aloha guests who want to sail on either that ship or the line's newer, not-quite-finished Pride of America, will receive a discount on future bookings.
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Old 08-20-2004, 08:57 AM
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Location: Valley Center, CA 92082
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Wow! The sum total of about $750,000 in refunds. I wonhder if the message sent is reassuring, or alarming?

Tom
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Old 11-07-2004, 12:19 PM
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I just got sialed the 10/24 sailing and I can tell you that NCL has made great strides in correcting the problems they had in earlier sailing.

The only thing we didn't like on the ship was the food, but we found service, shows, etc. to be great.
 
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